Sirax
Sachin Bhilare
Operation Manager
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Operations Manager
WNS Global Services Pvt.Ltd
07.2022 - Current
- Managing Scandinavian National Carrier for passenger revenue accounting and Cargo revenue accounting & Operation
- Experienced and effective Operations Manager bringing forth valuable industry experience and passion for management.
- Managed cross-functional teams for successful project completion and timely delivery.
- Deployment of compliance standards across Team and record maintenance ensuring 100% compliance to Quality Management
- Conduct training/ grooming sessions for team and mentoring Fast Track program team members on projects and role certifications Monitoring process compliance as per Internal and External Audit requirements.
- Monitoring performance of individuals on Quality and Productivity parameters and providing constructive feedback for their improvements.
- Driving VOC (Voice of Customer) for capturing customer's views and opinions on process and implement corrective action for improving overall score.Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
Assistant Manager
WNS Global Services Pvt.Ltd
10.2017 - 06.2022
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Leader-Operation
WNS Global Services
04.2015 - 09.2017
- Deputed as Lead Associate for Virgin Atlantic Airline
- Worked on Robotics Project as a Process Expertise
- Effectively handled Quality Management area for the team.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained and Mentored newly hired employees on Process Training
Education
Diploma in Travel & Tourism - Tourism And Travel Management
IATA Foundation Course
Thane 08.2009 - 2010.02
Bachelor of Commerce - Accounting
University of Mumbai
Thane 04.2008 - 2009.04
Skills
Organizational growth strategies
Passanger Revenue accounting Expertise
Performance metrics
Budget optimization
Workforce optimization
Customer relations management
Statistical analysis
Contract management
Workforce coaching
Sales forecasting
Quality control management
Employee training facilitation
Software
MS Office
Certification
Certified [Competency Best Interviewer)], [WNS ]
Timeline
Certified [Competency Best Interviewer)], [WNS ]
08-2022
Operations Manager
WNS Global Services Pvt.Ltd
07.2022 - Current
Assistant Manager
WNS Global Services Pvt.Ltd
10.2017 - 06.2022
Leader-Operation
WNS Global Services
04.2015 - 09.2017
Diploma in Travel & Tourism - Tourism And Travel Management
IATA Foundation Course
08.2009 - 2010.02
Bachelor of Commerce - Accounting
University of Mumbai
04.2008 - 2009.04
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