SACHIN B. KAMBLE
Mumbai
Summary
Dynamic International Tour Manager with extensive experience at Kesari Tours Pvt. Ltd., excelling in group escort and guest management. Proven track record in logistics coordination and crisis handling, ensuring seamless operations and high guest satisfaction. Skilled in itinerary planning and digital communication, fostering strong customer relationships. Valid travel visas until 2027.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tour Leader & Operations Representative
Euro Tours DMC Pvt Ltd
01.2023 - Current
- Led and escorted group tours across Europe, ensuring compliance with itineraries and service standards.
- Coordinated guest communications, pre-tour briefings, and daily tour logistics.
- Collaborated with hotels, transport providers, guides, and vendors for seamless operations.
- Oversaw hotel check-ins, transfers, sightseeing schedules, and itinerary execution.
- Addressed guest concerns, medical emergencies, and unexpected operational challenges.
- Maintained tour documentation, vouchers, and expense records accurately.
- Supported fixed departure tour sales through outbound calls and digital marketing efforts.
- Managed company WhatsApp API for customer inquiries, lead tracking, and follow-ups.
- Valid Travel Visa till 2027
- Valid Schengan Visa till 2027
International Tour Manager
Kesari Tours Pvt. Ltd.
10.2010 - 01.2023
- Escorted and managed international group tours across multiple destinations.
- Ensured end-to-end execution of itineraries and high guest satisfaction.
- Coordinated with overseas DMCs, hotels, transport providers, and guides.
- Managed group logistics, documentation, and on-tour problem resolution.
- Maintained service quality, safety standards, and company SOPs.
- India
Junior Assistant – Operations (Domestic)
Kesari Tours Pvt. Ltd.
01.2015 - 01.2016
- Coordinated logistics for tours, including transportation, accommodation, and activities, to meet client expectations.
- Suggested and implemented engaging travel itineraries for diverse tourist groups, maximising their travel experience.
- Responded promptly to enquiries from potential and existing clients, offering professional advice and personalised travel recommendations.
- Coordinated with overseas DMCs, hotels, transport providers, and guides.
- Managed group logistics, documentation, and on-tour problem resolution.
- Maintained service quality, safety standards, and company SOPs.
- India
Counter Associate – Airport Operations
Jet Lite (AVA Merchandising Solutions Pvt. Ltd.)
09.2009 - 06.2010
- Provided detailed information on flight schedules, delays, and gate changes, maintaining open communication with passengers.
- Facilitated smooth boarding process, prioritising assistance for passengers with disabilities and families with young children.
- Coordinated with ground and flight crew to relay important messages and updates, ensuring seamless operations.
Education
H.S.C. (Science) - Science
Bhavan’s College
MumbaiS.S.C. - First Division
Skills
- International Tour Leading
- Group Escort & Guest Management
- Tour Operations & Logistics
- Supplier & Vendor Coordination
- Hotel Check-ins & Transfers
- Itinerary Planning & Execution
- Emergency & Crisis Handling
- Fixed Departure Tour Sales
- Customer Relationship Management
- WhatsApp API & Digital Communication
- Documentation & Expense Management
- Cultural Awareness & Compliance
Certification
- IATA Diploma – IITC
- Certificate in Travel & Tourism (Distinction)
- Certificate in Aviation & Hospitality (Grade A)
- Galileo & Fidelio Reservation Systems
- Red Cross Training
Availability
Available for international assignments
Passport Valid Until
01/31/29
Languages
English
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Hindi
Beginner
A1
Timeline
Tour Leader & Operations Representative
Euro Tours DMC Pvt Ltd
01.2023 - Current
Junior Assistant – Operations (Domestic)
Kesari Tours Pvt. Ltd.
01.2015 - 01.2016
International Tour Manager
Kesari Tours Pvt. Ltd.
10.2010 - 01.2023
Counter Associate – Airport Operations
Jet Lite (AVA Merchandising Solutions Pvt. Ltd.)
09.2009 - 06.2010
H.S.C. (Science) - Science
Bhavan’s College