Sachin Damodaran
Senior Process Executive
Mysore
Summary
MBA (Human Resource) graduate from BIMS, University of Mysore with 2.5 years of professional experience as a Senior Process Executive at Infosys BPM. Skilled in employee relations, customer service, and process optimization with a proven record of handling employee queries, driving operational efficiency, and supporting HR functions. Recognized for strong analytical ability, effective communication, and collaboration across teams. Dedicated to fostering employee engagement, resolving workplace concerns, and contributing to organizational growth with accountability and professionalism.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Support Specialist
Globalization Partners
08.2026 - Current
- Resolved client inquiries through ticketing systems, ensuring accurate responses and timely case updates.
- Assisted clients with platform navigation, account access, and workflow questions across global time zones.
- Coordinated cross-functional follow-up to address payroll, onboarding, and compliance-related support issues.
- Documented troubleshooting steps and maintained clear case notes for consistent service continuity.
- Coordinated platform usage for Zoho, Salesforce, Jira, and Zendesk to support service delivery.
Senior Process Executive
Infosys BPM Pvt. Ltd.
04.2022 - 08.2024
- Coordinated employee relations and HR operations for US and Canada for 3,000–5,000 employees, administering leave and return-to-work procedures.
- Acted as the first point of contact for employees, ensuring accurate and timely query resolution.
- Supported employees via Advanced Help Desk (AHD) by resolving HR and payroll queries within SLA.
- Coordinated with HR and business stakeholders to streamline HR processes, enhancing service delivery efficiency.
- Utilized SAP to automate tasks, improving accuracy and reducing turnaround time.
- Prepared quality reports and provided process-related updates to management.
- Provided customer-centric support through emails and calls, achieving high employee satisfaction levels.
- Exhibited personal responsibility by consistently meeting deadlines and delivering quality work.
- Applied effective communication skills to ensure understanding among team members and clients.
- Learned new software and procedures rapidly to maintain productivity in changing environments.
- Balanced independent work with teamwork, contributing to group objectives and success.
- Organized workload effectively to ensure timely completion of all responsibilities.
- Adapted quickly to fast-paced settings, ensuring consistent performance during busy periods.
- Demonstrated flexibility by successfully working shifts during nights, weekends, and holidays.
- Worked effectively in fast-paced environments.
Education
MBA - Human Resource
University of Mysore
Mysore, India01-2020
Bachelor - Tourism & Hospitality Management
Mahajana Tourism & Development Institute
Mysore, India01-2018
PUC - Science
Puttaswamy Pre-University College
Mysore, India01-2013
Skills
MS Office (Word, Excel, Outlook)
SAP
HRIS Systems (basic exposure)
HR & Employee Relations
Employee Relations & Grievance Handling
HR Operations & Compliance Support
Leave & Attendance Management
Problem Solving & Decision Making
Strong Written & Verbal Communication
Customer service
Remote support
Support services
Customer relationship management
Accomplishments
- Commended in performance appraisal for consistent quality and service.
- Received RAMP Award for best performance from SVP Global Head-HRD, Infosys.
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. Date: Place: (Sachin)
Timeline
Support Specialist
Globalization Partners
08.2026 - Current
Senior Process Executive
Infosys BPM Pvt. Ltd.
04.2022 - 08.2024
MBA - Human Resource
University of Mysore
Bachelor - Tourism & Hospitality Management
Mahajana Tourism & Development Institute
PUC - Science
Puttaswamy Pre-University College