Sachin Dhale
Thane
Summary
Seasoned Head Operations Manager with comprehensive knowledge in strategic planning, project management and team leadership. Possess strong skills in optimizing productivity, reducing costs and driving customer satisfaction. In previous roles, have improved operational efficiency and implemented process improvements leading to significant growth.
Overview
26
26
years of professional experience
Work History
Head Operations Manager
Mehta Excel Pvt Ltd
Ahmedabad
02.2013 - Current
- Developed strategic initiatives to improve operational efficiency.
- Analyzed workflow processes to identify areas for improvement.
- Implemented new systems for tracking inventory and resource allocation.
- Established communication channels between departments to enhance collaboration.
- Ensured timely completion of projects through effective resource planning and allocation.
- Developed strategies for cost reduction while maintaining service levels across all departments.
- Implemented best practices from industry peers to improve operational efficiencies and profitability.
- Provided training and mentoring support to staff members on new processes or technologies.
- Established key performance indicators to measure operational effectiveness and productivity.
- Analyzed current processes, identified gaps and weaknesses, developed solutions to improve efficiency and reduce costs.
- Maintained a safe working environment by ensuring all employees comply with safety regulations.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Sr. Executive - Demand Planning
Hindustan Unilever Ltd
Mumbai
01.2010 - 01.2013
- Led strategic planning initiatives to drive brand growth and market penetration.
- Collaborated with stakeholders to streamline operational processes and improve efficiency.
- Analyzed market trends to inform decision-making and identify new business opportunities.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Developed and implemented strategic plans to achieve company objectives.
- Analyzed business performance data and forecasted business results for upper management.
Sr. Executive - Factory Operations
L G Electronics Private Limited
Pune
01.2009 - 03.2010
- Managed daily warehouse operations and ensured compliance with safety protocols.
- Trained new employees on equipment use and safety procedures.
- Conducted regular inspections to maintain equipment functionality and safety standards.
- Established strong communication between warehouse staff and management teams.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
Customer Service Executive
Hindustan Unilever Limited
Mumbai
05.2006 - 12.2008
- Managed supply chain operations to ensure timely delivery of goods.
- Developed logistics strategies to enhance transportation efficiency.
- Oversaw shipment tracking and documentation for compliance purposes.
- Implemented cost-saving initiatives in logistics and transportation activities.
- Monitored compliance with safety regulations during transport of goods.
- Handled and prioritized high call volumes and customer inquiries.
Systems & Logistics Executive
C G Marketing Private Limited
09.1999 - 04.2006
- Processed customer orders using order management software.
- Monitored inventory levels to prevent stockouts and delays.
- Resolved order discrepancies by investigating issues thoroughly.
- Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data.
- Resolved discrepancies between invoices and delivery documentation promptly.
Education
B.com. -
Rizvi College of Arts, Science & Commerce
01.1998
GNIIT Certification - Software Programming
NIIT Ltd.
01.1997
B.P.M High School
01.1993
Skills
- Customer focus mindset
- Financial management
- SAP and MFG-Pro
- Team leadership
- Data analysis and MIS
- Crisis resolution
- Effective communication
- Negotiation skills
- Warehouse operations
- Inventory management
- Compliance auditing
Languages
English, Hindi, Marathi
Profile
- Motivated, self-driven professional with rich and extensive experience in supply chain management (warehousing solutions, distribution, networking and last-mile fulfillment, warehouse projects, transport management, logistics operations and analysis, customer service delivery) in multiple roles, spanning over 25 years with a proven track record of execution and sustenance of customer service in FMCG, FMCD, retail, beverage and cosmetic industry
- Flexible and versatile, able to maintain a sense of humor even under pressure and in need due to crisis. Poised and competent, with demonstrated ability to easily transcend all cultural differences Thrive in deadline-driven environments. Possess excellent team-building skills and a taskmaker.
Accomplishments
- Logistics excellence award from Procter & Gamble
Timeline
Head Operations Manager
Mehta Excel Pvt Ltd
02.2013 - Current
Sr. Executive - Demand Planning
Hindustan Unilever Ltd
01.2010 - 01.2013
Sr. Executive - Factory Operations
L G Electronics Private Limited
01.2009 - 03.2010
Customer Service Executive
Hindustan Unilever Limited
05.2006 - 12.2008
Systems & Logistics Executive
C G Marketing Private Limited
09.1999 - 04.2006
B.com. -
Rizvi College of Arts, Science & Commerce
GNIIT Certification - Software Programming
NIIT Ltd.
B.P.M High School
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