Sachin Dhawan
Ghaziabad
Summary
Dynamic healthcare professional with a proven track record at Medanta - The Medicity, excelling in oncology operations and patient experience. Expertise in revenue growth and stakeholder relationship management, driving service line expansion and operational efficiency. Committed to quality standards and data-driven decision-making, ensuring exceptional patient care and satisfaction.
Overview
11
11
years of professional experience
Work History
Clinical Team Lead - Medical Oncology
Medanta - The Medicity
Noida
08.2025 - Current
- Lead Medical Oncology operations with accountability for patient throughput, experience, and service quality.
- Support oncologists in treatment planning coordination, high-value case handling, and patient conversion.
- Coordinate with international patient services, corporate desk, TPAs, and insurance partners.
- Track patient journey metrics such as conversions, dropouts, cycle adherence, and follow-ups.
- Contribute to departmental revenue growth through improved scheduling efficiency and reduced delays.
- Support marketing and branding initiatives including CMEs, awareness programs, and corporate engagement.
Assistant Manager - Oncology Operations & Growth
Max Healthcare
Delhi NCR
01.2019 - 01.2025
- Played a key role in oncology service line growth by supporting patient acquisition and referral development.
- Worked closely with medical, marketing, and sales teams to improve OPD-to-treatment conversion rates.
- Managed relationships with referring doctors, corporate clients, TPAs, and insurance companies.
- Supported execution of health camps, CMEs, corporate wellness programs, and outreach activities.
- Handled MIS reporting, performance tracking, and operational dashboards for oncology leadership.
- Ensured SOP compliance, quality standards, and ethical patient communication.
Assistant Center Manager
House of Diagnostics (HOD)
Delhi NCR
01.2015 - 01.2019
- Managed diagnostic center operations with responsibility for revenue, cost control, and service quality.
- Built and maintained referral relationships with hospitals, oncologists, and clinicians.
- Supported B2B and B2C sales initiatives including local marketing and institutional tie-ups.
- Improved turnaround time, reporting accuracy, and patient satisfaction metrics.
Education
Bachelor of Arts (BA) -
Delhi University
Skills
- Healthcare Sales & Commercial Operations Support
- Key Account & Stakeholder Relationship Management
- Patient Funnel Management
- Revenue Growth
- Service Line Expansion
- Market Development
- Cross-Functional Coordination
- Compliance
- SOP Adherence
- Quality Standards
- Data-Driven Reporting
- MIS
- Performance Tracking
- Customer Experience Excellence
Mnc Role Alignment
Well-suited for roles such as Healthcare Sales Manager, Key Account Manager, Business Operations Manager, Program Manager, Commercial Operations Executive, Medical Affairs Operations, and Hospital Partnerships roles within Pharma, MedTech, Diagnostics, and Healthcare Services MNCs.
Timeline
Clinical Team Lead - Medical Oncology
Medanta - The Medicity
08.2025 - Current
Assistant Manager - Oncology Operations & Growth
Max Healthcare
01.2019 - 01.2025
Assistant Center Manager
House of Diagnostics (HOD)
01.2015 - 01.2019
Bachelor of Arts (BA) -
Delhi University