Manisha Kumari Thakur
Gurgaon
Summary
Dynamic professional with 5+ years’ experience in executive assistance, business operations, administration, and customer success. Skilled in C-level support, financial management, and client relations, with a strong record of streamlining processes, managing payroll/budgeting, and improving customer retention. Known for adaptability, collaboration, and delivering results.
Overview
6
6
years of professional experience
Work History
Executive Assistant to CEO & General Admin
Wendor – Smart Vending Solutions
05.2023 - Current
- - Provide high-level administrative support to CEO, including calendar, meetings, and communications.
- - Lead and streamline the general administration department.
- - Manage payroll processing, vendor payments, and budget reporting.
- - Oversee client success initiatives, handle escalations, and track KPIs.
General Admin, Hiring & Finance
Wendor – Smart Vending Solutions
01.2023 - 04.2023
- - Managed office operations, vendor relations, and internal communications.
- - Led recruitment, screening, and onboarding processes for streamlined hiring.
- - Handled payroll, accounts payable/receivable, and financial reporting.
Business Operations Lead
Exun Innovation LLP / Wendor Innovations
04.2022 - 11.2022
- - Led customer support and success operations, building scalable frameworks to improve retention.
- - Managed financial operations including budget forecasting, expense management, and cash flow.
- - Coordinated with finance during organizational transition.
- - Developed SOPs for faster client issue resolution and enhanced loyalty.
Telesales Executive
Exun Innovation LLP / Wendor Innovations
12.2021 - 03.2022
- - Supported lead generation & sales with accurate financial data.
- - Handled invoicing and payment tracking using CRM & financial tools.
- - Coordinated with finance for cash flow management.
Sales Executive
HDFC Bank
09.2019 - 12.2021
- - Assisted clients with loan applications, credit analysis, and product recommendations.
- - Managed recovery of delinquent accounts through risk assessment & collections.
- - Consistently delivered results in credit card and insurance sales.
Education
M.com - Accounting And Finance
Annamalai University
Kolkata, India04-2022
Skills
- - Executive Assistance & Administration
- - Customer Success & Client Relations
- - Payroll & Financial Operations
- - Budgeting & Forecasting
- - Recruitment & Onboarding
- - Operations & SOP Development
- - CRM & Invoicing
Timeline
Executive Assistant to CEO & General Admin
Wendor – Smart Vending Solutions
05.2023 - Current
General Admin, Hiring & Finance
Wendor – Smart Vending Solutions
01.2023 - 04.2023
Business Operations Lead
Exun Innovation LLP / Wendor Innovations
04.2022 - 11.2022
Telesales Executive
Exun Innovation LLP / Wendor Innovations
12.2021 - 03.2022
Sales Executive
HDFC Bank
09.2019 - 12.2021
M.com - Accounting And Finance
Annamalai University
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