Sachin Gawali
AT-VINCHURI GAVALI POS-MADSANGVI,MH
Summary
Service operations professional directing workshop readiness, job control, and bay productivity while keeping service delivery aligned with policy and safety standards. Supports service teams through technical guidance, manpower coordination, and continuous improvement on the shop floor. Aligns with Service Operations Manager work through workflow control, 5S compliance, and team performance planning.
Overview
13
13
years of professional experience
Work History
Warranty Group head
VECV (Eicher showroom)
08.2024 - Current
- Conduct monthly visits to 4 branches to review warranty processes, inspect warranty rooms, and verify adherence to company standards.
- Oversee warranty claim processing for accuracy, timeliness, and policy compliance across showroom operations.
- Review and approve high-value or complex warranty claims, including goodwill approvals and related adjudication decisions.
- Coordinate with product development and quality assurance teams to resolve recurring warranty issues and root causes.
- Serve as the technical point of contact for warranty queries, providing clear guidance and practical solutions to the team.
- Deliver technical training to white-collar and blue-collar staff to strengthen warranty handling knowledge and daily execution.
- Perform monthly warranty audits and scrap audits, maintaining records and reporting findings for process improvement.
Assistant manager
DICV (Bhart Benz showroom)
09.2023 - 07.2024
- Coordinate 60 appointment vehicles weekly to keep workshop flow organized and minimize delays.
- Resolved customer issues promptly while reinforcing repair quality standards in the workshop.
- Led morning floor meetings, reviewed technician skill matrices, and planned targeted improvement actions.
- Improved bay productivity and reduced vehicle downtime through continuous shop floor optimization.
- Managed 5S compliance, workplace safety, and appointment readiness across the shop floor.
- Supported DICV policy implementation through records maintenance, statistical reporting, and dealer management system use.
Warranty manager & Assistant manager
VECV (Eicher showroom)
09.2018 - 07.2023
- Track team performance and report progress through statistical reporting to senior managers.
- Conduct employee reviews while coordinating manpower handling and branch operations support.
- Apply warranty processes, goodwill approvals, special approvals, and parts warranty knowledge across after-sales operations.
- Use SAP, EOS, FIR, and E-catalogue knowledge to manage warranty workflow and dealer records.
- Support business planning, financial management, EOS planning, and workshop productivity management.
Warranty Manager
Volkswagen, Shreekripa Auto
08.2017 - 08.2018
- Applied SAGA 2, DISS, DMS, and ELSA Pro knowledge to support warranty administration and service-process compliance.
- Coordinated warranty parts dispatch to WPRC and maintained the related dispatch records.
- Supported Goodwill-Warranty claim approvals by reviewing cases and guiding claim processing steps.
- Monitored customer satisfaction, service processes, and technical requirements to strengthen after-sales support.
- Contributed to business planning and financial management through statistical reporting and branch coordination.
Warranty Manager
Mercedes Benz, Indisch Motoren
08.2014 - 06.2017
- Manage goodwill and special approval cases while applying parts warranty knowledge to align decisions with policy.
- Coordinate TPR submissions, warranty parts inspection, and parts return authorization to support compliant claim closure.
- Maintain warranty registers, parts tagging records, and documentation for audit readiness and traceability.
- Conduct warranty self-audits and compliance checks, using statistical reporting to identify process gaps and root causes.
- Apply warranty administration knowledge across E-dealer, WIS.ASRA, and EPS to monitor performance and support workshop productivity management.
Parts Executive
Mercedes Benz, Indisch Motoren
08.2014 - 12.2015
- Prepared purchase orders and GRNs, then checked received material for quantity, quality, and visual condition.
- Tracked parts demand forecasting and monthly stock reports, coordinating with accounts on vendor payments and cash flow.
- Processed warranty records, rejection claims, and service bills while following warranty policies and system requirements.
- Updated daily issue registers and maintained accurate records for non-moving parts to support workshop sales.
- Sourced new vendors and maintained clean store racks, floors, and material storage to support smooth after-sales operations.
Maintenance Technician
Mercedes Benz, Indisch Motoren
02.2014 - 08.2014
- Performed scheduled maintenance, diagnostic testing, and equipment calibration for dealership service operations.
- Inspected devices, identified faults, and resolved issues using test results and maintenance findings.
- Maintained special tools and tool trolley inventory for organized, ready-to-use workshop support.
- Updated records and service notes to support reporting, traceability, and workshop follow-up.
- Applied Dealer Management System knowledge to document maintenance activity and coordinate service tasks.
Education
Diploma - Automobile Engineering
S.N.D College
Yeola01-2014
HSC - undefined
K.T.H.M College
Nashik01-2011
SSC - undefined
Om Gurudev High School
Kokamthan, Kopargon01-2010
Skills
Audit preparation and reporting
Records maintenance
Statistical reporting
Warranty compliance audits
Warranty claim adjudication
Goodwill approval workflows
Root cause analysis
Parts return authorization
Knowledge of Dealer Management System
Warranty claims processing
Claims approval workflows
Service performance tracking
Branch operations coordination
After-sales operations
Workshop productivity management
DECLARATION
I hereby declare that the aforementioned information is true, complete to the best of my knowledge and belief. Date: Place: Nashik Sachin Gawali
Timeline
Warranty Group head
VECV (Eicher showroom)
08.2024 - Current
Assistant manager
DICV (Bhart Benz showroom)
09.2023 - 07.2024
Warranty manager & Assistant manager
VECV (Eicher showroom)
09.2018 - 07.2023
Warranty Manager
Volkswagen, Shreekripa Auto
08.2017 - 08.2018
Warranty Manager
Mercedes Benz, Indisch Motoren
08.2014 - 06.2017
Parts Executive
Mercedes Benz, Indisch Motoren
08.2014 - 12.2015
Maintenance Technician
Mercedes Benz, Indisch Motoren
02.2014 - 08.2014
SSC - undefined
Om Gurudev High School
HSC - undefined
K.T.H.M College
Diploma - Automobile Engineering
S.N.D College