Hi, I’m
Sachin Gomber
Mumbai
Summary
Accomplished and outcome-driven professional with 20 plus years of demonstrated expertise in orchestrating site selection, construction, lease negotiations, architecture, facilities maintenance, property management, procurement, market analysis, and overall operational oversight. Adept at steering business development initiatives, providing exemplary client service, and fostering strategic growth.
Extensive experience in general management functions across diverse geographies, showcasing a unique ability to deliver successful outcomes through a combination of strategic vision, effective team management, and a results-oriented approach.
Known for effective communication and robust stakeholder management skills, with a wealth of experience collaborating directly with C-Suite and Senior Leadership to uphold and execute company vision.
Overview
22
years of professional experience
Work History
TaskUs
Senior Director - Growth, Expansion & Builds
12.2018 - 09.2023
Job overview
- First employee of TaskUs operations in India; played a key role in launching and expanding to 5 sites (Indore, Mohali, Gurugram, Navi Mumbai, and Chennai) within 3 years.
- Designed and built themed offices with a capacity of over 5100 production seats across approximately 350,000 sq.ft. and managing budgets up to 300 Mn (INR).
- Established project timelines, schedules, and budgets, consistently delivering projects on time and within budget constraints.
- Vast experience in overseeing multiple projects simultaneously.
- Proven ability to build and maintain strong relationships with stakeholders, partners, government officials and industry influencers.
- Successful track record in negotiating and closing deals with various parties.
- Improved project execution efficiency by implementing standardized processes and value engineering initiatives. Implemented cost control measures, resulting in approx. 4-8% cost savings.
- Fostered a safety-conscious work environment, resulting in zero on-site accidents. Spearheaded Rapid Response Team initiatives during COVID period and managed all related safety and security protocols.
- Part of pioneer team responsible for liaising with government institutions and internal/external stakeholders for company incorporation , other compliances and initial team setup (Recruitment, Facilities, HR, Procurement, etc.)
- Built an in-house design team responsible for all TaskUs site concepts and internal aesthetics.
- Developed internal auditing, tracking, inventory, and asset management systems.
- Established a robust Knowledge Management Framework, facilitating the sharing of best practices and key learnings.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
Sutherland Global Services
Director - Global Strategic Initiatives
09.2003 - 11.2017
Job overview
- Led strategic planning and initiatives, coordinating and executing business operations expansion into new geographies. Formulated cost effective, creative and feasible business models for setting up operations in various regions globally; aimed at delivering the maximum social impact on the local communities.
- Spearheaded the launch of the several sites - Sofia & Varna (Bulgaria), Alexandria (Egypt), Kuala Lumpur (Malaysia), Suzhou (China), Kingston & Mandeville (Jamaica), Pristina (Kosovo), Barranquilla (Colombia) and Dubai.
- Co-authored the SOPs, Geo Expansion Bluebook and various functional checklists to streamlined the process related to due diligence, site selection and set up of a new location.
- Handled corporate justification, business case and approval process towards CAPEX deployment.
- Collaborated with BD team for RFP responses, sales presentations, managing & hosting prospective client visits, tracking industry forums, external relationships with WEF, NASSCOM, CII and Chambers of Commerce, etc.
- Represented organization at industry conferences and events.
- Coordinated efforts with key Government institutions for the office of the Chief Commercial Officer.
- Managed a Global team under the GIYP comprising of international associates from EMEA, LATAM and APAC regions for strategic projects and multilingual support.
Sutherland Global Services
Deputy Manager – Transitions & Quality
12.2006 - 08.2007
Job overview
- Played a pivotal role in the seamless transition of Chat, E-mail, and Voice Processes for key projects (Microsoft and McAfee), across diverse locations in India and the Philippines.
- Established and trained effective teams of Trainers and Quality Analysts, creating essential tools and resources (monitoring forms, checklists, cheat sheets, knowledge base, etc.) to ensure successful implementation, process optimization, and continuous improvement.
- Devised and executed quality and training initiatives, ensuring the fulfillment of commitments to clients and enhancing productivity and effectiveness.
- Implemented call monitoring processes aligned with client requirements and COPC Standards. Compiled, analyzed, and presented business performance reports, evaluating against both internal and external standards.
- Initiated joint monitoring sessions for quality analysts, team leaders, and trainers to calibrate and maintain a consistent high-quality standard.
Sutherland Global Services
Service Delivery & Process Improvement Team Leader
01.2005 - 12.2006
Job overview
- Successfully managed day-to-day team operations, ensuring achievement of Service Level Agreements (SLA) through collaboration and fostering a high-performance environment.
- Tuned team performance to client parameters, by delivering constructive feedback through insightful reports used in team huddles, reviews, and appraisals.
- Presented site data during Weekly & Quarterly Business Reviews, coordinating and implementing training and staff development programs.
- Published reports, analyzed data, and recommended operational improvements for both company and client processes.
- Owned and optimized Resolution Bay, a specialized queue to enhance technical and customer experience metrics.
- Established and sustained a process improvement culture using Six Sigma methodology.
Sutherland Global Services
Senior Quality Analyst
11.2003 - 12.2005
Job overview
- Promoted from Operations to Quality Division within one month of joining.
- Administered 15 internal quality audits daily and assessed results to inform corrective action measures. Engaged in regular client conference calls, ensuring strong relationships through updates and issue resolution, contributing to overall process improvement.
- Played a key role in coaching new Quality Analysts, ensuring smooth integration and team development.
Wipro Spectramind
Technical Support Executive
07.2003 - 11.2003
Job overview
- Addressed and assisted DELL customers from with their technical support needs, efficiently handling and routing calls to ensure prompt resolution.
- Provided coaching and mentorship to the team, focusing on routine responsibilities such as communication procedures, call logging, call monitoring, and the review of outstanding customer jobs.
SITEL
Customer Support Professional
07.2002 - 07.2003
Job overview
- Provided exemplary customer care services to America Online (AOL) customers, the largest ISP in the U.S.A. Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Took charge of team operations on the production floor in the absence of the immediate supervisor. Served as a Buddy Mentor for nearly 5 months, guiding and supporting team members in achieving their individual targets.
XEROX MODICORP LTD (Tectel Marketing)
Territory Manager - Sales & Service
06.2001 - 06.2002
Job overview
- Achieved swift promotion to the role of "Territory Manager" within just 6 months, showcasing exceptional dedication and performance. Proficiently compiled monthly and quarterly performance reports, providing valuable insights for strategic decision-making.
- Held a pivotal role as the In-charge for managing key accounts, including prestigious clients such as ICICI Bank Ltd., GAIL Ltd., Deewan Housing & Finance Institutions, Lokhandwala Group of Hotels, Western Union, and the Income Tax Office
Education
Welingkar Institute of Management Mumbai, India
MBA - PGDBA from Marketing Management And Research
12.2009
University Overview
- Graduation with Distinction, Dec 2009
Mumbai University Mumbai
Bachelor of Commerce from Financial Accounting & Auditing
04.2001
University Overview
- Representative, English Literacy Association, 1998 to 2000
- Representative, Cultural Society & Events committee, 1998 to 2000
Skills
- Strategy Planning & Goals
- Project Management
- Financial Analysis, Budgeting and Cost Control
- Market Research and Due Diligence
- Contract Management & Negotiation
- Regulatory Compliance and Standard Procedures
- Stakeholder Engagement
- Operations Management
- Business Development - Pre/Post Sales
- Process Improvement & Quality
- Customer Service, Relationship Building and Networking
- Innovative Thinking
- Flexible and Adaptable
- Communication and Presentation
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Punjabi
Upper intermediate (B2)
Timeline
Senior Director - Growth, Expansion & Builds
TaskUs
12.2018 - 09.2023
Deputy Manager – Transitions & Quality
Sutherland Global Services
12.2006 - 08.2007
Service Delivery & Process Improvement Team Leader
Sutherland Global Services
01.2005 - 12.2006
Senior Quality Analyst
Sutherland Global Services
11.2003 - 12.2005
Director - Global Strategic Initiatives
Sutherland Global Services
09.2003 - 11.2017
Technical Support Executive
Wipro Spectramind
07.2003 - 11.2003
Customer Support Professional
SITEL
07.2002 - 07.2003
Territory Manager - Sales & Service
XEROX MODICORP LTD (Tectel Marketing)
06.2001 - 06.2002
Welingkar Institute of Management
MBA - PGDBA from Marketing Management And Research
Mumbai University
Bachelor of Commerce from Financial Accounting & Auditing
Similar Profiles
Antim DubeyAntim Dubey
Team Leader at TaskusTeam Leader at Taskus
Aldo Rene Leyva PaniaguaAldo Rene Leyva Paniagua
Customer Support Specialist at TaskUsCustomer Support Specialist at TaskUs
Marlon Jay GalangMarlon Jay Galang
Operations Team Leader at TaskUsOperations Team Leader at TaskUs
Grzegorz SobierajGrzegorz Sobieraj
Social Media Content Moderator at TaskUsSocial Media Content Moderator at TaskUs
Priti SharmaPriti Sharma
Senior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private LimitedSenior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private Limited