SACHIN GREWAL
Najafgarh
Summary
Dynamic Restaurant Manager with a proven track record at Cin Cin Aditya Birla Group, excelling in P&L management and team leadership. Enhanced guest satisfaction through innovative service standards and effective conflict resolution, driving significant revenue growth. Skilled in inventory control and committed to fostering a high-performance team culture.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Cin Cin Aditya Birla group
Gurgaon
04.2026 - Current
- Overseeing end-to-end restaurant operations, ensuring smooth daily functioning across service, kitchen coordination, and guest handling.
- Leading, training, and mentoring staff to maintain high service standards and team efficiency.
- Managing P&L, budgeting, and cost control to enhance profitability and minimize operational expenses.
- Developing and implementing Standard Operating Procedures (SOPs) to enhance operational consistency and service quality.
- Handling guest experience management, ensuring high satisfaction levels and resolving escalations effectively
- Drove sales growth through targeted promotions, events, and marketing strategies, leveraging collaborations and unique dining experiences.
- Strengthened customer relationships and loyalty programs to boost repeat business
- Analyzing business performance through MIS reports, sales data, and customer feedback to make informed decisions.
Restaurant Manager
Delhi Club House
Gurgaon
07.2024 - 04.2026
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Enhanced customer satisfaction through implementation of new service standards and comprehensive staff training.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Cultivated positive atmosphere and ensured exceptional food and service for each customer.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Lowered staff turnover rate through effective leadership, open communication, and development opportunities.
Assistant General Manager
Unplugged courtyard
Gurgaon
02.2023 - 07.2024
- Maintaining high standards of quality control hygiene and health safety
- Managed and trained FOH staff to enhance service quality and team efficiency
- Managed all budgeting and inventory management processes.
- Monitored restaurant operations and implemented actions to maintain food quality and service standards
- Communicated with guests on regular basis and ensured that they are satisfied
- Analyzed and planned restaurant sales and profitability strategies
Restaurant and Bar Manager
Town hall
Gurgaon
12.2022 - 02.2024
- Take responsibility for the business performance of the restaurant
- Analyze and plan restaurant sales levels and profitability
- Prepare reports at the end of the shift and weekly, including staff control, food control and sales
- Create and execute plans for department sales, profit and staff development
- Maintain liquor ordering for L-4 and L-5
- Handled the Restaurant operations and bar inventory of the restaurant
- Provided quality training as per the required service standards
- Provided training to junior staff members in coordination with manager
- Set budget or agree them with senior management
- Research and development for the new menu
- Maintaining high standards of quality control hygiene and health safety
- Managing and training all FOH staff members
- Responsible for all budgeting and inventory management processes
- Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met
- Communicated with guests on regular basis and ensured that they are satisfied
- Analyze and plan restaurant sales levels and profitability
Restaurant Manager
Caffe Tonino
Gurgaon
11.2018 - 12.2022
- Take responsibility for the business performance of the restaurant
- Analyze and plan restaurant sales levels and profitability
- Prepare reports at the end of the shift and weekly, including staff control, food control and sales
- Create and execute plans for department sales, profit and staff development
- Evaluated the wine list and provided consultation in pairing to all guests
- Communicated with guests on regular basis and ensured that they are satisfied
- Provided quality training as per the required service standards
- Provided training to junior staff members in coordination with manager
- Evaluated performance of all waiters and prepared reports for management
- Set budget or agree them with senior management
- Taking care for bar as well
Assistant Restaurant Manager
TGI Fridays
09.2015 - 11.2018
- Coordinated with Restaurant General manager and performed all service as per requirement
- Evaluated the wine list and provided consultation in pairing to all guests
- Communicated with guests on regular basis and ensured that they are satisfied
- Provided quality training as per the required service standards
- Provided training to junior staff members in coordination with manager
Devyani
05.2015 - 09.2015
- Coordinated with Area manager and performed all service as per requirement
- Evaluated the wine list and provided consultation in pairing to all guests
- Take caring for wine inventory, closing the micro, fill logbook and maintain the par stock for smooth restaurant operation
- Communicated with guests on regular basis and ensured that they are satisfied
- Maintained a neat and clean restaurant area at all times
- Provided training to junior staff members in coordination with manager
- Evaluated performance of all waiters and prepared reports for management
Restaurant Captain
Benihana
09.2013 - 05.2015
- Responsible to take orders and assist the cook to prepare food as per order of customers
- Monitoring and ensuring F & B service operation are running smoothly
- Organizing duty roaster of service staff
- Maintaining the SOP for quality
- Cost control, inventory and training
- Addressing guest requirement and reaching to them
- Providing effective supervision of all food and beverage services
- I was a part of project team and work at benihana
Food and Beverage Assistant
TGI Fridays
03.2013 - 09.2013
- Provided customer services for up to eighty customers everyday
- Assisted customer in menu determinations
- Served dishes at tables according to order
- Recommended wines and other drinks to customers
- Assisted the manager to clean and close the restaurants after the hours
- Attended monthly staff meetings and training sessions
Education
BHM - Catering Science and Hospitality Management
Sridhar University
01-2009
Passed Higher Secondary School Certificate Examination -
Haryana Board of Secondary Education
01-2007
Passed Secondary School Certificate Examination -
Central Board of Secondary Education
Skills
- Professional work ethic
- Excellent written and verbal communication skills
- Ability to work in a team
- Customer service skills
- Good leadership abilities
- P&L management
- Inventory control
- Menu engineering
- Vendor management
- Team leadership
- Conflict resolution
Personal Information
- Date of Birth: 1991-12-09
- Gender: male
- Nationality: indian
- Marital Status: Married
- Religion: hindu
LANGUAGES
English Upper intermediate (B2), Hindi Bilingual or Proficient (C2)
PERSONAL INFORMATION
- Married
- Indian
- Date of Birth: 1991-12-09
- Gender: male
- Nationality: indian
- Marital Status: Married
- Religion: hindu
Timeline
Restaurant Manager
Cin Cin Aditya Birla group
04.2026 - Current
Restaurant Manager
Delhi Club House
07.2024 - 04.2026
Assistant General Manager
Unplugged courtyard
02.2023 - 07.2024
Restaurant and Bar Manager
Town hall
12.2022 - 02.2024
Restaurant Manager
Caffe Tonino
11.2018 - 12.2022
Assistant Restaurant Manager
TGI Fridays
09.2015 - 11.2018
Devyani
05.2015 - 09.2015
Restaurant Captain
Benihana
09.2013 - 05.2015
Food and Beverage Assistant
TGI Fridays
03.2013 - 09.2013
BHM - Catering Science and Hospitality Management
Sridhar University
Passed Higher Secondary School Certificate Examination -
Haryana Board of Secondary Education
Passed Secondary School Certificate Examination -
Central Board of Secondary Education