Sachin Hanumant Kamble
Virar
Summary
Looking for a position to work for an innovative organization where my professional knowledge, technical skills can be utilized to achieve advancement through merit & to enjoy team work. To make a challenging & responsible position in an environment that would comprehensively challenge my skills and grow professionally along with the organization
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
CA PAM
IDFC FIRST BANK LTD
01.2023 - Current
- Outbound NTB acquisition sourcing, Quality Current account acquisitions with high value funding.
- Offering right banking solutions across the financial spectrum to meet customer's needs as per their profile.
- Generating cross sales of key products like Loans, Insurance, Credit Cards and various other bank products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Officer
AU SMALL FINANCE BANK
03.2021 - 01.2023
- Credits Cards Sourcing, along with cross sell products like Insurance and savings accounts.
- Developed strong relationships with clients to understand their financial needs.
- Presented tailored financial solutions to enhance customer satisfaction.
- Conducted market research to identify new business opportunities and trends.
- Managed customer inquiries and resolved issues promptly to maintain loyalty.
- Sourced new sales opportunities through inbound lead follow-up.
Team Leader
SBI CREDIT CARDS
10.2018 - 10.2020
- Organizing and Conducting Sales activities to achieve maximum incentive with Credit Card sales.
- Developed training materials for new team members to enhance onboarding process.
- Facilitated conflict resolution discussions among team members to maintain harmony.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance reviews to assess individual team member progress.
Education
Bachelor of Arts - History And Politics
Viva College of Arts, Science and Commerce
Mumbai , Indian 06.2013 - 04.2016
Skills
- Time management
- Friendly, positive attitude
- Leadership
- Goal Setting
- Communication
- Organization
- Problem-solving
- Customer relationship management
- Banking solutions
- Cross selling
- Customer profiling
- Quality assessment
- Product knowledge
- Sales strategy
- Team leadership
- Result orientation
- Effective communication
- Problem solving
Personal Information
Date of Birth: 20/09/1992
Languages
Marathi
Beginner
A1
English
Beginner
A1
Hindi
Beginner
A1
Timeline
CA PAM
IDFC FIRST BANK LTD
01.2023 - Current
Sales Officer
AU SMALL FINANCE BANK
03.2021 - 01.2023
Team Leader
SBI CREDIT CARDS
10.2018 - 10.2020
Bachelor of Arts - History And Politics
Viva College of Arts, Science and Commerce
06.2013 - 04.2016