Sachin Ingle
Operations/ Quality Manager
Mumbai,Maharashtra
Summary
Enthusiastic Operation & Quality Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Healthcare Operations and Quality Management and training in Program on Implementation of NABH Standards & Continual Quality Improvement by QCI, NABH. Motivated to learn, grow and excel in Healthcare Industry.
Overview
3
3
Certifications
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Operations & Quality Manager
Lotus Eye Hospital
Juhu, Mumbai, Maharashtra
09.2017 - Current
- Ensure Development, implementation & evaluate hospital operations management practice delivery model in accordance with vision, mission, goals and objective of hospital unit.
- Manage approximately 400 patients everyday in OPD and 25 patients in IPD.
- Responsible for building culture of continuous improvement in customer experience and operational excellence.
- Selecting high-end medical equipment after taking into consideration requirements of hospital and conducting cost benefit analysis.
- Create & implement robust pricing mechanism for healthcare services based on extensive market survey.
- To ensure availability of linen at all times in hospital, proper segregation of linen and ensuring their infection free washing procedure.
- Handling other administration & HR work of hospital along with Union Matters & other legal matters. Also, recruit sufficient number of health care staff for efficient working with help of annual manpower plan, preparing employee salary and conducting employee trainings and employee induction program.
- Overseeing overall hospital quality aspects of Lotus Eye Hospital. Imparting trainings on quality related aspects to all staff. Ensuring timely collection, collation and analysis of Quality Indicators and presenting them to Quality Assurance Committee for further analysis and action.
- Ensuring periodic audits of hospital and patient quality aspects and updating management of requirements and modifications, if any. Ensuring timely conduct of various Committee Meeting and maintaining minutes of meeting of same. Prepared/ updated all manuals and SOPs in line with NABH requirements.
Administrator, Quality and HR Manager
Varma Union Multispecialty Hospital
Indore, Madhya Pradesh
11.2015 - 08.2017
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Empanel centre with CGHS & ECHS to boost financial growth of organisation.
- Administration of all hospital departments and services, maintenance of facilities and bio-medical equipment and procurement of hospital supplies to ensure uninterrupted high quality patient care.
- Check statutory compliances with Govt. Norms for tax and other statutory requirements.
- Develop annual plan for operationally operated well and achieve quality standards and to match patient’s expectations.
- Assigned tasks of coordinating, supervising and managing daily activities of Hospital. Coordinating with various different departments to ensure excellence in patient care. Handling and solving audit related issues.
Administrator, Quality & HR Manager
Choithram Netralaya
Indore, Madhya Pradesh
04.2014 - 10.2015
- Interpreted management directives to define and document administrative staff processes. Develop centre for NABH & successfully completed its accreditation.
- Empanel centre with CGHS to boost financial growth of organization.
- Handling HR, Marketing and Operations of 3 commercial centres, 1 trust hospital and 2 vision centres.
- Responsible for ensuring availability of sufficient health care staff to carry out administrative tasks efficiently.
- Take care of conversions; coordinate with marketing team for their efficiency.
- Take care of Local IT support, Cash handling, inventory management and other day to day imp works.
- Take round of Hospital and talk with patients for their feedback and monitor floor activity, taking regular meeting of staff in order to make them aware about their contribution.
Marketing & Operation Manager
Vasan Eye Care
Mumbai, Maharashtra
12.2012 - 03.2014
- Maintaining and updating documents for statutory requirements.
Preparing and sending MIS reports to top management. - Coordinating Tracking references with marketing team for various business development needs. Monitoring surgery conversions, GP conversions and taking necessary action to increase business. Meeting operated patients for their feedback.
- Taking regular meetings with each department once in every week
to make staff aware of their contribution. To guide and motivate staff to improve their services to patients and product knowledge. To discuss their problems for not achieving their said targets and give them guidance. - Planning and execution of monthly marketing plan.
- Advertisement of Hospital via print media, on air and via other source of communication. Creating Unique Visual Branding and promote them via different media. Organize Various TV shows and Press conference in order to educate general public.
- Creating patient awareness by organizing various camps at Corporate, Societies, Colleges and School & organize various Doctor's Lecture/Conferences.
Education
PG Diploma (Hospital Administration) - Hospital Administration
Medvarsity University, A Unit Of Apollo Hospital
Hyderabad 07.2014 - 07.2015
Diploma in Health Care Informatics - Health Care Informatics
Medvarsity University, A Unit Of Apollo Hospital
Hyderabad 06.2014 - 12.2014
Master of Pharmacy - Medicinal And Pharmaceutical Chemistry
Smriti College Of Pharmaceutical Education
Indore 10.2010 - 10.2012
Bachelor of Pharmacy - Pharmaceutical Sciences
Smriti College Of Pharmaceutical Education
Indore 07.2004 - 06.2008
Skills
NABH & Quality Accreditation
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Program on Implementation of NABH standards, organised by QCI NABH
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Operations & Quality Manager
Lotus Eye Hospital
09.2017 - Current
Administrator, Quality and HR Manager
Varma Union Multispecialty Hospital
11.2015 - 08.2017
PG Diploma (Hospital Administration) - Hospital Administration
Medvarsity University, A Unit Of Apollo Hospital
07.2014 - 07.2015
Diploma in Health Care Informatics - Health Care Informatics
Medvarsity University, A Unit Of Apollo Hospital
06.2014 - 12.2014
Administrator, Quality & HR Manager
Choithram Netralaya
04.2014 - 10.2015
Marketing & Operation Manager
Vasan Eye Care
12.2012 - 03.2014
Master of Pharmacy - Medicinal And Pharmaceutical Chemistry
Smriti College Of Pharmaceutical Education
10.2010 - 10.2012
Bachelor of Pharmacy - Pharmaceutical Sciences
Smriti College Of Pharmaceutical Education
07.2004 - 06.2008
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