SACHIN ISHWAR BEMBHARE
NAGPUR
Summary
Senior analyst with robust background in data analysis, financial modeling, and strategic planning. Known for strong collaboration skills and adaptability in fast-paced environments. Adept at leveraging advanced analytical tools and methodologies to drive impactful business decisions. Consistently delivers results through teamwork and solutions-focused approach.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Senior Analyst (Global Technical Support) - Infra (GIT)
HCLTech
02.2022 - 12.2024
- Created and managed incident tickets and service requests, ensuring prompt resolution
- Diagnosed and resolved IT issues across O365, Azure, VPNs, and network configurations
- Optimized IT systems to enhance operational efficiency and align with business needs
- Maintained accurate work logs and ensured compliance with quality and regulatory standards
- Met SLA targets for ticket volume, response time, and First Call Resolution (FCR)
- Managed IT infrastructure support operations, including critical escalations and incident resolution
- Led end-to-end incident lifecycle management, providing timely updates and high-quality support
- Reduced ticket resolution time by 15%, improving overall customer satisfaction ratings
- Alongside help desk role, I successfully delivered the Verizon Project
IT Engineer - Ultimatix Operation (Global Support)
Tata Consultancy Services
01.2020 - 02.2022
- Provided remote troubleshooting support, ensuring efficient issue resolution for end users
- Installed, configured, and maintained office applications, optimizing system functionality
- Managed user domain accounts and email credentials, ensuring secure and seamless access
- Updated drivers and software regularly to enhance system performance and reliability
- Monitored, classified, and assigned incidents/service requests, ensuring SLA compliance
- Providing calls/Email/ Chat Support to Ultimatix application.
Business Analyst - Manpower Group Ltd
Tata Consultancy Services
09.2017 - 01.2020
- Processed PO and Non-PO invoices accurately and within defined timelines, ensuring compliance with company policies and procedures.
- Created and managed Purchase Requisitions (PRs) in alignment with business requirements and approval workflows.
- Performed vendor master data setup and maintenance, ensuring accuracy, completeness, and adherence to internal controls.
- Executed month-end closing activities, including invoice reconciliation, accruals, and reporting support.
- Conducted invoice audits and quality checks to ensure accuracy, compliance, and process integrity.
- Consistently maintained Average Handling Time (AHT) within target levels, demonstrating efficiency and productivity.
- Recognized as Employee of the Month multiple times for outstanding performance and quality of work.
- Identified and recommended process improvement initiatives to enhance operational efficiency and reduce errors.
Assistant Manager (Marketing & Operation)
BTI Payments Pvt. Ltd.
05.2015 - 05.2016
- Managed ATM distributor services, ensuring seamless operations and initial site establishment
- Coordinated with vendors, logistics, MIS, operations, and cash management teams to resolve network issues and lease-related concerns
- Drove brand promotion efforts & optimized transaction volumes to enhance ATM usage & customer satisfaction
Education
MBA - Marketing & IT Operations
Nagpur University
Nagpur, Maharashtra01-2015
BBA - Information and Computer Systems
Raipur University
Raipur, Chhattisgarh01-2013
Skills
Customer service expert
Customer service excellence
Remote desktop support
Email handling
Technical troubleshooting
End user support
Project Management
Team Leadership
Desktop support
IT service management
Senior System Administrator
Help Desk Administrator
Certification
AWS Certified Cloud Practitioner
Timeline
Senior Analyst (Global Technical Support) - Infra (GIT)
HCLTech
02.2022 - 12.2024
IT Engineer - Ultimatix Operation (Global Support)
Tata Consultancy Services
01.2020 - 02.2022
Business Analyst - Manpower Group Ltd
Tata Consultancy Services
09.2017 - 01.2020
Assistant Manager (Marketing & Operation)
BTI Payments Pvt. Ltd.
05.2015 - 05.2016
MBA - Marketing & IT Operations
Nagpur University
BBA - Information and Computer Systems
Raipur University
TOOLS
- Peoplesoft and Trapeze
- Service now
- Zendesk
- Ultimatix
- JIRA
- CRM
WEBSITES, PORTFOLIOS AND PROFILES
www.linkedin.com/in/sachin-bembhare-36258a82