Sachin Jadhav
Pune
Summary
With over 7 years of experience, I am a skilled customer service professional currently serving as a Subject Matter Expert at BigBasket for the past 2 years. I am proficient in addressing customer queries and issues, excelling in training new team members and developing effective solutions to complex problems. My strengths include understanding product processes, providing effective coaching, and improving customer service in high-volume environments. I am a strong communicator, focused on maintaining customer satisfaction and contributing to company success. I have extensive experience handling inbound calls and building positive customer relationships. I am also skilled with CRM systems and possess excellent active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
BigBasket
Pune
10.2022 - Current
- I have been taking care of nesting batches and providing training sessions to new customer service staff on best practices
- Conducted regular performance reviews and briefings of customer service team members to identify areas for improvement
- Collaborated with various departments within the organization, such as the operation team, marketing, and IT, to resolve customer issues
- Provided guidance and assistance to junior level staff members when needed
- Participated in cross-functional meetings with senior management teams from different departments in order develop strategies for improving overall efficiency of the organization's customer service operations
- Taking care of the team in the absence of the respective team leader and taking care of team lead responsibilities
- Taking care of BQ align associates and worked on their dip parameter, conducted regular performance reviews, and helped to clear from PIP
CUSTOMER SERVICE EXECUTIVE
Bigbasket
Pune
04.2019 - 10.2022
- Joined Bigbasket as a Customer Service Executive
- Promoted on OPS Modification desk and later promoted as Escalation Callback Desk
- Resolved customer complaints in a timely manner while being professional attitude
- Helped with customers for product-related inquiries, status of orders, return policies and exchanges, and order-related complaints
- Processed orders correctly and promptly according to company procedures
- In collaboration with other departments, ensuring customers' satisfaction
- Ensured that customer queries were timely and professional to all
CUSTOMER CARE EXECUTIVE
Aegis BPO Services
Pune
07.2017 - 02.2019
- Answered incoming calls to deliver first-line customer support or help with product and service exchanges
- Answered calls from customers and gave information on services Products, billing, and technical support
- Troubleshooted customer's issues with phone service by asking questions and providing solutions
Education
Bachelor of Commerce -
Shivaji University
Kolhapur, Maharashtra06-2018
Diploma Vocational Course -
Prof Ramkrishna More Arts Commerce And Science College
Pune, Maharashtra01.2015
12th -
Shri Mhalsakant Vidyalaya & Jr College Akurdi
Pune, Maharashtra03.2014
10th -
Shrisant Gadge Maharaj Vidyalay in Koregaon Park
Pune, Maharashtra03.2012
Skills
- Training and mentoring
- Problem-solving abilities
- Performance Management
- Key Performance Indicators
Languages
Marathi
First Language
English
Elementary (A2)
A2
Hindi
Upper Intermediate (B2)
B2
Timeline
Subject Matter Expert
BigBasket
10.2022 - Current
CUSTOMER SERVICE EXECUTIVE
Bigbasket
04.2019 - 10.2022
CUSTOMER CARE EXECUTIVE
Aegis BPO Services
07.2017 - 02.2019
Bachelor of Commerce -
Shivaji University
Diploma Vocational Course -
Prof Ramkrishna More Arts Commerce And Science College
12th -
Shri Mhalsakant Vidyalaya & Jr College Akurdi
10th -
Shrisant Gadge Maharaj Vidyalay in Koregaon Park
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