Would like to become an eminent human asset for an organization, where identify myself With the organization, its visions, goals and achievements as that of mine, and enjoy Continuous self-improvement, with positive contribution to the development of the Organization. Highly motivated Candidate with 13+ years of experience in Industry.
Overview
17
17
years of professional experience
1
1
Language
Work History
Project Coordinator
ACL DIGITAL
11.2023 - Current
Material call out for WBC- Wild bean Cafe project.
Man-Power call out for installation of CCTV, NVR, DIGITAL DISPLAY, RPOS & MPOS.
Coordination with State team, Field Engineers, WAN team for configuration of IT devices as well as CCTV, NVR, DIGITAL DISPLAY, RPOS & MPOS.
Ensuring that all aspects of project proceed while adhering to internal company SOPs as well as external regulations and laws - this includes maintenance of project documentation Troubleshooting problems as arise on project - finding efficient and effective solutions Commissioning and qualification responsibilities.
Interpretation of desired outcome into detailed plan that can be implemented by a project team Planning and forecasting of project.
Report regularly on project status. Assign responsibilities and mentor project team.
Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support.
Perform overall quality control of work (budget, schedule, plans)
Application Support Engineer-L2 Support
ACL Digital
12.2022 - Current
L2- Support for EPS( Electronic Price sign).
Remote support for Relcon , PWM & Accolade make EPS system for Configuration and resolving the technical issues.
Handling material call out for EPS spares for the replacement of Faulty material.
Providing Technical assistance to Site Engineer/ RO Handyman for EPS troubleshooting over telephonic support.
Arranging FE visits and manpower to visit the sites for the replacement of the EPS spares.
Review Engineering deliverables and initiate appropriate corrective actions.
Prompted to Project Coordinator.
Gas detection System
M/s Honeywell International India pvt ltd.
08.2014 - 11.2024
Follow Standard Guidelines to provide technical support & training for Projects/Service Team including Technical requirement Clarification, product and system specification
Support Sales Team for Per-requisite site visit/survey
Guide them for sales offer for technical part
Lead Technical ESDs for system integration based on customer requirement with all required follow- ups up to project completion
Coordinate with Purchase team to Develop & manage local vendors for new trailer made product development and negotiations
Drive and Manage Service & Spares business, Generate revenue –calibrations, (AMC) Contracts with different accounts
Install and commission fixed system, conduct demonstration and manage RSW (Repair /Service /warranty) Claims
Customer Service Function: Manage smooth operation of project as per planned Project schedule, by ensuring Quality check and continuous tracking project schedule
Monitor and maintain AMC Calendar for ensuring timely calibration service
Manage Incoming calls, Order entry for direct customers, Handle request for new inquires and assist for product selection
Pass on Sales lead to responsible team and manage database management
Ensure proper documentation after project completion
Conduct Customer satisfaction audit and take necessary feedback
Analysis &Provide market quality feedback to Management
Conduct Training programs as per customer requirement
Hands on experience in Honeywell Make gas detection system including controller, Portable gas detectors, Rae wireless gas detection system, Rae Portables, BW portables, fixed Gas detection system & semi high take products
Attended training in South Korea for Honeywell Make semi-High-tech product SPM FLEX
Attended customer sites in Bangladesh for Commissioning of Open Path gas detectors & IR type detectors.
Asst Manager - Sales & service support
M/s Geekays India pvt ltd.
11.2024 - 04.2024
Handling the Team of 3 sales Engineer & 5 service engineer
Drive and Manage Service & Spares business, Generate revenue –calibrations, (AMC) Contracts with different accounts
Payment follow-up
Technical support to customers and field/service engineer through mail & Phone support
Coordinating with proposal engineer for making offer & matching the specifications of the instruments as per customer's requirements
Visiting the various sites for generating sales enquiry
Attending the Meetings with OEM for business development plans
Coordinating with Customers for new sales enquiry and technical service-related improvements
Solving technical issues on mails, site visits & phone calls
Reporting the daily activity to Director & Business Head.
Service engineer (fuel retail automation system)
Ikya human capital solutions pvt ltd.
06.2019 - 11.2022
Coordinating sales team by Managing Schedules, filling important documents and communicating important information
Ensuring the adequacy of sales-related equipment or material
Payment follow-up
Technical support to customers and field/service engineer through mail & Phone support
Responding to complaints from & give after sales supports when requested
Visiting the various sites for generating sales enquiry
Giving Demos to PETROLEUM Dealers for ONGO POS machines, PAX A920 machines & Fuel automation
Convincing petroleum dealers for benefits of ONGO POS machines
Visiting Travel Companies, Bulk Carrier Companies & Transport Companies for promoting HP-fast lane fast lane fueling service
Installation and commissioning of Petrol pump automation systems
(HPCL, BPCL & NAYARA-Wireless & Wired Systems) Troubleshooting of Petrol pump automation systems (HPCL, BPCL & NAYARA) Tank Gauge Installation- Make-Start Itlliana, GVR & SBEM
Instrumentation site engineer
Savior Energy (Navi Mumbai)
05.2011 - 07.2014
Project Handled- 1) Installation & commissioning of Instrument Air Compressor
Contributed in installation and commissioning of onshore Project at ONGC HAZIRA Which included loop checks, Installation and Calibration of filed devices as per given approved PID
Major achievement: Joined as a Site engineer& promoted to Project engineer.
Instrument engineer
Alvitech Offshore services. (Dombivali)
03.2009 - 06.2011
Worked as site engineer Instrumentation in ONGC offshore rigs(Sagar Shakti, Sagar Bhushan , Sagar Pragati ) & platforms ( ICP Platform, BNP Platform) for Calibration of Process field Instruments related to Pressure/Temperature, Including Control valves, flow switches, transmitters & Power
Installation of smoke detectors, Heat detectors, loop Checking & testing of Smoke & Heat detectors at ICP platform project handled by ABB
Handle master equipments used for calibrating UUC.
Network Engineer
PCS technology
11.2007 - 02.2009
Worked as Network Engineer at Asian Heart institute for PCS technology
Handling the LAN & WAN network, configuration router & switches
(Cisco make)
Education
Diploma - Instrumentation
Bharti Vidyapeeth Institute of Technology
HSC - Science
RKT College of arts commerce & science
SSC - undefined
Late P M Jadhav Vidyalaya
Skills
Interpersonal Skills
undefined
General Skill Set
Continuous learning
Innovative ideas
Team player
Good Analytical skills& Communication skills
Total Work Experience
13+ years
Personal Information
Date of Birth: 06/10/82
Gender: Male
Nationality: Indian
Marital Status: Married
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge.
Senior Customer Service Associate at Teleperformance Global Business Private LimitedSenior Customer Service Associate at Teleperformance Global Business Private Limited