SACHIN KAPOOR
Pune
Summary
Dynamic technofunctional Manager with extensive experience in overseeing and supporting a wide range of IT applications and digital projects. Demonstrated success in driving method-oriented operations that significantly enhance customer satisfaction through strategic initiatives. Core competencies include project management, production support, and impactful stakeholder communication. Focused on leveraging expertise to deliver innovative technology solutions that boost organizational performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chief Manager – Digital Projects
Bajaj Allianz Life Insurance Company Limited
Pune
05.2023 - Current
- Oversees digital application portfolio encompassing Online Buy Journey, WhatsApp Buy Journey, and Partner integration projects.
- Managed successful execution of partnership project involving BFL.
- Designed a customizable framework (Configurator) for the faster & efficient implementation of the online buying journey.
- Spearheaded transformation of buy online journey to boost user experience.
- Created Customer 360 platform to optimize sales team efficiency.
- Created a seamless buy-through-WhatsApp solution, ensuring boosted customer satisfaction.
- Created visual reporting tools using Qlik Sense to analyze policy logins.
- Monitored testing processes including scenario design, test case development, and system integration assessment.
- Refined DIY project processes through benchmarking techniques.
- Collaborated on integrating Smart Assist co-browsing feature in online purchase process.
- Provided routine project status updates to ManCom members and stakeholders.
- Work on the shortened buy journey project involves field reduction.
Senior Manager – IT
Ageas Federal Life Insurance Company Limited
Mumbai
07.2015 - 05.2023
- Managed Website, Buy-Online Portal, Customer Portal & Customer Mobile Application.
- Worked on Website and Customer Portal Revamp project
- Development & Support of Customer Portal & Mobile Application
- Managed Development and Support of Finance Applications. M-Power, EMS, GST, Oracle Fusion.
- Worked on MIS development on the new PAS (Life Asia) {PAS – Policy Administration System}.
- Worked on data migration project from existing PAS (Elixir) to new PAS (Life Asia).
- Managed scheduled MIS reports, ad hoc MIS data requirements, and its automation.
- Extraction of MIS data for IRDA, IIB, compliance, and internal/external audit requirements.
- Managed CRM application (C2S2) development and support, and its integration with applications like customer portal and IVR system.
- Development and support of the HR-Connect and We-Connect intranet portal.
- Managed AML application development, support, and audit in coordination with the compliance team.
- Supervise the development and support team of 10 to 15 resources.
- Efficiently ensured that support tickets were resolved within the defined TAT.
- At the same time, analyze recurring issues and get them fixed permanently.
- Managed the IT Change Management portfolio and implemented the JIRA tool for project, change request, and test management.
- Worked on the Test Automation project (Qualitia).
- Ascertaining compliance of the system by closing VAPT observations, system audit points, and data security-related points.
- Vendor agreements, resource and server AMC support contract renewals, and PO creation.
- Publishing various monthly dashboards to the CTO, SMCs, and users.
- Established and maintained relationships with key stakeholders to support business objectives.
Manager – IT
ICICI Prudential Life Insurance Company Limited
Mumbai
01.2011 - 06.2015
- Managed SPAARC application development and support.
- Managed IVRS application development and support.
- Worked on upgrading IVRS technology to GENESYS from AVAYA.
- Worked on the project of adding a new contact center site.
- In-house Voice Technology and Implemented Single Number Solution.
- Set up value-added services like missed call functionality and intuitive IVR.
- Managed vendors, stakeholders, development, and support team.
Senior Engineer – Technology
Reliance Infostreams Private Limited
Mumbai
11.2003 - 12.2010
- Managed IVR System Projects.
- Designed, developed, and implemented the complete call flow for various call center domains.
- Telecom, Insurance, DTH, Energy, Mutual Fund.
- Developed VDNs, vectors, trunks, DIDs, announcements, etc., on ASA (Avaya Site Administrator).
- Application Development and Production Support.
Education
MCM - computer management
IBMRD
Ahmad Nagar, Maharashtra03-2002
DMM - Marketing Management
IBMRD
Ahmad Nagar, Maharashtra03-2002
B.Sc. - Bachelor of Science
Holkar Science College
Indore, MP04-2000
Higher Secondary -
Grasim Vidyalaya
Nagda, MP04-1997
High School -
Grasim Vidyalaya
Nagda, MP04-1995
Skills
- Project Management
- Software Development
- Stakeholder Needs Assessment
- Technical Problem Solving
- Procurement and Vendor Coordination
- Stakeholder Engagement
- Team Development
- Cross-functional team leadership
- Budget administration
- Troubleshooting and problem resolution
- Resource allocation
- Strategic planning
Preferred Location
- Pune, Maharashtra
- Mumbai, Maharashtra
- Indore, Madhya Pradesh
Certification
Prince2 (Project Management)
Languages
- English
- Hindi
Personal Information
- Date of Birth: August 1980
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Passport: Yes
Timeline
Chief Manager – Digital Projects
Bajaj Allianz Life Insurance Company Limited
05.2023 - Current
Senior Manager – IT
Ageas Federal Life Insurance Company Limited
07.2015 - 05.2023
Manager – IT
ICICI Prudential Life Insurance Company Limited
01.2011 - 06.2015
Senior Engineer – Technology
Reliance Infostreams Private Limited
11.2003 - 12.2010
MCM - computer management
IBMRD
DMM - Marketing Management
IBMRD
B.Sc. - Bachelor of Science
Holkar Science College
Higher Secondary -
Grasim Vidyalaya
High School -
Grasim Vidyalaya
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