Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
SACHIN KARTHA

SACHIN KARTHA

Toronto

Summary

Prudent Business Intelligence Analyst with 5 years providing employers with valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.

Experience:


Drafted and created a wide range of contractual agreements, including vendor contracts, service level agreements, and confidentiality agreements.

  • Collaborated with cross-functional teams to gather requirements and ensure that contractual terms aligned with business objectives and legal compliance.
  • Conducted thorough reviews of existing contracts, identifying areas for improvement and recommending necessary revisions to mitigate risks and optimize contract performance.
  • Negotiated terms and conditions with clients, vendors, and partners to achieve mutually beneficial outcomes.
  • Preparing Contracts , setting up meetings , data collection, recording and managing employee/staff timesheets including OT and liaison between accounting and payroll departments, maintaining logs including log books etc. as required. Managing meeting attendance and sending meeting schedules as required.
  • Implemented contract management processes and systems to streamline contract lifecycle and improve efficiency.
  • Monitored contract performance and compliance, resolving any contractual disputes or issues that arose during the implementation phase.
  • Stayed up-to-date with industry practices and changes in regulations to ensure contracts complied with current standards and best practices.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
3
3
Languages

Work History

CRM Consultant

K-Corp
Toronto
09.2020 - Current
  • Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
  • Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
  • Handled massive quantities of business intelligence data, personally managing as much as 50 terabytes.
  • Collected data from wide-ranging sources.
  • Developed intelligence-sharing dashboards, providing company-wide access to collected data.
  • Maintained proficiency with latest database technologies.
  • Designed customized data collection models for specific visualization tasks.
  • Liaised with DevOps team to integrate business intelligence assets into future development lifecycles.
  • Created data analysis tools to allow teams to query acquired information for unique details.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Generated standard and custom reports to provide insights into business performance.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Optimized data access and storage to improve performance of analytics systems.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Developed and implemented data governance policies and procedures.
  • Created dashboards to monitor and track key performance indicators.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Developed data mining algorithms to identify and classify patterns in data.
  • Deployed predictive analytics models to forecast future trends.
  • Assisted with creating data cubes and OLAP models to improve data analysis.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Created data models to support decision-making processes.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Developed complex dashboard and reporting tools to track business performance metrics.

Operations Manager

Aritcle-writing.co
Toronto
03.2021 - 04.2022
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Devised processes to boost long-term business success and increase profit levels.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Increased profit by streamlining operations.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Operations Coordinator

Nutemp Mechanical Systems
Mississauga
01.2020 - 03.2021
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reconciled monthly operating budgets and shared information with senior management team.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Oversaw day-to-day operations of large teams across several sites.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Scheduled meetings for senior management team and booked conference rooms.
  • Mediated contracts with outside providers to bolster customer service and reduce costs.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Reviewed operations reports to understand numbers and trends.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Prepared annual budgets with controls to prevent overages.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Worked with vendors to make purchases and reconcile invoices.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Negotiated with distributors to find quality products and best prices.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Compiled training materials for new employees and tracked skill development.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
  • Analyzed department metrics and performance and reported findings to management.
  • Tracked company equipment, tools and technology to manage inventory.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Managed internal operational standards and productivity targets.

Office Manager

Nuance Transcription LTD
Kochi
11.2018 - 11.2019
  • Monitor quality audits and fine tune agent performance and delivery based on feedback from quality teams’ audits.
  • Coordinated special projects and managed schedules.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Delivered performance reviews, recommending additional training or advancements.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Inventory Manager

WIS International
Hamilton
07.2016 - 12.2018
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Built and nurtured positive working relationships with vendors and suppliers.
  • Monitored inventory levels to confirm compliance with company policy.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Established re-order points and monitored supplier performance.
  • Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
  • Negotiated pricing and delivery terms with suppliers to maintain cost savings and stock levels.
  • Developed and implemented policies and procedures for inventory management.
  • Created and updated regular inventory reports and records.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Organized records of vehicles, schedules and completed orders.
  • Collaborated with manufacturing and supply chain management.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Integrated warehouse operations with existing and new business processes.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Conducted research to address shipping errors and packaging mistakes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Developed and maintained knowledgeable and productive team of employees.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Tracked production and quality control systems to proactively identify deficiencies.

Automotive Technologist

Ford Canada
Oakville
07.2015 - 07.2016
  • Co-ordinate, assign and review the work of clerks engaged in the following duties: shipping, receiving, storing, distributing and maintaining inventories of materials, parts and products; processing purchasing transactions; coordinating production work; dispatching crews; scheduling transportation crews and routes; operating airport ramp servicing vehicles; and other related activities
  • Plan, organize and oversee operational logistics of the organization, establish work schedules and procedures, resolve work-related issues, prepare and submit progress and other reports and co-ordinate activities with other supply-chain work units or departments
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems, equipment and machinery and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Line Supervisor

Roxul Rockwool
Milton
08.2014 - 11.2015
  • Maintained employee schedules to cover weekday, evening and weekend shifts.
  • Prepared reports to evaluate workflow and production output to identify areas for targeted improvement.
  • Developed and implemented lean manufacturing procedures that increased line production by 60%.
  • Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
  • Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.
  • Coordinated with other supervisors within facility to manage operations between departments.
  • Followed and improved operating procedures and best practices for line production.
  • Handled administrative tasks such as data management and employee productivity goals and resolved personnel issues on production line.
  • Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
  • Trained employees to operate and maintain production line equipment such as freight line manufacturing equipment blast furnace.
  • Managed onboarding tasks to support smooth adjustment and complete training for new hires.
  • Monitored day-to-day production operations and identified methods to improve quality and efficiency.
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Established clear priorities and production quality standards.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Resolved issues quickly to maintain productivity goals.
  • Negotiated contracts with suppliers to secure best pricing and quality of components.
  • Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
  • Managed team of 150 production associates, overseeing productive production processes and meeting all deadlines.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Reviewed customer feedback and developed strategies to improve product quality.
  • Managed internal operational standards and productivity targets.
  • Evaluated existing production processes and identified areas for improvement.

Customer sales representative inbound

Rogers Communications
Toronto
05.2015 - 07.2015
  • Receive inbound sales calls, actively listen to customers, uncover/analyze their needs, and offer customized solutions, Using effective relationship building skills and probing abilities to successfully close sales, Build rapport with both new and existing customers, Ask open-ended/probing questions to identify customers’ needs, Able to meet or exceed sales targets, Create a need by educating customers on product & services, and maximizing sales potential, Take accountability, and the appropriate action, to efficiently and effectively resolve customer issues as if they were your own, Provide world-class customer service during every customer interaction, Have an entrepreneurial spirit, and the desire to sell and be in control of your own income.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Applied effective time management techniques to meet tight deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend and holiday shifts.

Quality Technologist NDT Level 1

Cadbury’s
Hamilton
07.2013 - 12.2014
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Applied effective time management techniques to meet tight deadlines.
  • Provided professional services and support in a dynamic work environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Delivered services to customer locations within specific timeframes.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Education

Diploma - Software Engineering

Software Engineering Immersive – General Assembly
Toronto
06.2020 - 09.2020

Bachelor of Science - Motive Power Technology - Automotive

Mohawk College of Applied Arts And Technology
Hamilton Ontario Canada
09.2012 - 04.2015

Skills

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Accomplishments

  • Quality Tech QA/QC- ALPHA PLUS NDT, Kochi India

The American Society for Nondestructive Testing Magnetic Particle Testing: Level 2 ASNT certification ULTRASONIC TESTING: Level 2 ASNT certification LIQUID PENETRANT TESTING: Level 2 ASNT certification

  • Volunteer work: Special Events Host

International Education Department, Mohawk College, Hamilton, ON∙Responsible for stage set-up and ensuring that event run smoothly and on schedule ∙Liaised with site staff and volunteers to act as a hub where all information is processed

  • Walk Smart Staff

Association of Continuing Education Students (MCACE), Mohawk College, Hamilton, ON∙

Able to function effectively both independently and as part of a diverse team ∙Ensured flawless customer service by coordinating efforts with volunteers and staff ∙Motivated a team of volunteers to exceed both individual and group expectations

  • Class Representative

Mohawk Students’ Association, Mohawk College, Hamilton, ON∙

Liaised between departments and student clubs, which led to event collaboration

Certification

Software Engineering Immersive

Timeline

Software Engineering Immersive

09-2023

Google Digital Garage Certification

05-2022

Operations Manager

Aritcle-writing.co
03.2021 - 04.2022

CRM Consultant

K-Corp
09.2020 - Current

Diploma - Software Engineering

Software Engineering Immersive – General Assembly
06.2020 - 09.2020

Operations Coordinator

Nutemp Mechanical Systems
01.2020 - 03.2021

Office Manager

Nuance Transcription LTD
11.2018 - 11.2019

Inventory Manager

WIS International
07.2016 - 12.2018

Automotive Technologist

Ford Canada
07.2015 - 07.2016

Customer sales representative inbound

Rogers Communications
05.2015 - 07.2015

Line Supervisor

Roxul Rockwool
08.2014 - 11.2015

Quality Technologist NDT Level 1

Cadbury’s
07.2013 - 12.2014

Bachelor of Science - Motive Power Technology - Automotive

Mohawk College of Applied Arts And Technology
09.2012 - 04.2015

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