SACHIN KUMAR
Research Associate
New Delhi
Summary
Knowledgeable about research areas and study procedures. Enthusiastic about setting up and carrying out wide array of studies. Diligent, industrious and efficient in handling minute details with methodical approaches to gain insights into [IT-Industry] field. Well-qualified [IT- Industry] Research Associate knowledgeable. Offering 3-year background as data reviewer, recordkeeper and project coordinator. Intelligent and enterprising professional always pursuing ways to streamline or optimize processes.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Manual Software Tester
SHORTHILLSTECH PVT LTD
New Delhi
10.2020 - 07.2021
- Collaborated with product owners to stay current on intended functionality.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Determined server operating limits with weekly load tests.
- Created accurate and successful test scripts to manage automated testing of certain products and features.
Research Associate
Shorthillstech Pvt Ltd
Gurugram
11.2018 - 10.2020
- Gathered, arranged and corrected research data to create representative in organized structure.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Gathered and organized information for research purposes.
Customer Service Executive
Vodafone India Pvt Ltd
Sarita Vihar
11.2016 - 11.2018
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
Data Entry Operator
ICICI BANK PROCESSING CENTER
JHANDEWALAN
10.2015 - 11.2016
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records and chronologies of entry activities.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Accurately handled data entry for [Number] clients into company-based software.
Sales Executive
SAMSUNG INDIA PVT LTD
NEW DELHI
08.2015 - 10.2015
Education
High School Diploma -
B.COM (H) - ACCOUNTS, BUSINESS STUDIES, MATHS
04.2012 - 05.2015
Skills
Research and analysis
undefinedTimeline
Manual Software Tester - SHORTHILLSTECH PVT LTD
10.2020 - 07.2021
Research Associate - Shorthillstech Pvt Ltd
11.2018 - 10.2020
Customer Service Executive - Vodafone India Pvt Ltd
11.2016 - 11.2018
Data Entry Operator - ICICI BANK PROCESSING CENTER
10.2015 - 11.2016
Sales Executive - SAMSUNG INDIA PVT LTD
08.2015 - 10.2015
DYAL SINGH COLLEGE - B.COM (H), ACCOUNTS, BUSINESS STUDIES, MATHS
04.2012 - 05.2015
KENDRIYA VIDALAYA, ROBERT SQUARE - High School Diploma,
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