Sachin Kumar
Procurement Operations
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Procurement Operations Analyst
Accenture Solutions Private Limited - Project Penguin
Bengaluru
09.2020 - Current
- Working as Contract Analyst for Procurement Operations which includes Contract creation, management and execution for PO creation
- Ensuring Turnaround Time (TAT) and Service Legal Agreement (SLA) are met maintaining the productivity and quality.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Provided key administrative assistance to senior management.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Oversaw full contract administration processes
- Prepared compliance reports and disseminated to upper management.
O2C Process Associate
Accenture Solutions Private Limited - Project Bluebird
Bengaluru
01.2018 - 09.2020
- Experience in O2C-Client Back Office Operations which involves Fraud Investigation and end to end monitoring of cases
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Updating status reports daily,prepare and manage Daily, Monthly and Quarterly reports
Customer Solutions Rep II
Hewlett-Packard Globalsoft Private Limited
Bengaluru
01.2014 - 10.2017
- Supported & managed a team of 16 members for Custom Account and managed day to day operations of team and ensured Team SLA’s are met
- Handled weekend call volumes and provided consolidated reports to Project Managers
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Computer Applications - Computer And Information Sciences
The National Degree College
Bengaluru,India 06.2010 - 06.2014
Skills
Account management & Cost Accounting
Analytical and Critical Thinking
Contract Management
Decision-Making & Attention to Detail
Incident Management
MS Office
SAP Ariba
Salesforce
Customer Service Management
Technical Documentation
Accomplishments
- Awarded Promising New Comer, Extra-Miler and Top Performer at Hewlett Packard Enterprise
- Received multiple appreciations from Project Manager’s and Accounts Delivery Manager for Custom Account
- Awarded Top performer & Star of Business multiple times
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Procurement Operations Analyst
Accenture Solutions Private Limited - Project Penguin
09.2020 - Current
O2C Process Associate
Accenture Solutions Private Limited - Project Bluebird
01.2018 - 09.2020
Customer Solutions Rep II
Hewlett-Packard Globalsoft Private Limited
01.2014 - 10.2017
Bachelor of Computer Applications - Computer And Information Sciences
The National Degree College
06.2010 - 06.2014