SACHIN KUMAR
Rohtak
Summary
Dedicated hotel industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Operation Manager
Vintage Retreat Resort
2022.11 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and maintained relationships with external vendors and suppliers.
Front Office Manager
Geeta Sarovar Portico
2022.05 - 2022.11
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Created, prepared, and delivered reports to various departments.
- Delivered performance reviews, recommending additional training or advancements.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Office Manager
Golden Tulip Essential
2021.11 - 2022.05
- Supporting, training, and supervising front office staff
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Preparing monthly management reports on customer feedback, bookings, and cancellations
- Managing the departmental budget
- Updating files and records
- Enforcing all cash-handling, checking, and credit procedures.
Assistant Front Office Manager
Fortune Park Vallabha(Member ITC Hotel)
2019.08 - 2021.05
- Reporting to FOM, in absence of FOM take charge of Front Office Operations
- Developing high quality relationship with the guests to ensure they have a smooth stay
- Review arrival list for all arrivals, & VIPs to check room allocations, amenities & special request
- Handling guest complaints
- Train & guide front desk staff to provide quality customer services
- Assist in handling OTA rates according to the occupancy.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
Business Development Manager
Nimba Nature Cure(Trance Hotels)
2019.01 - 2019.04
- Promote the company’s products/services addressing or predicting clients’ objectives
- Keep records of sales, revenue, invoices etc
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers.
- Reached out to potential customers via telephone, email, and in-person inquiries.
AGM (Oyo Frontier Captain)
Oyo Rooms
2017.01 - 2018.12
- Guest check-in & check-out management
- HK resource management - Roaster / leaves approval etc
- Operation expenditure Management
- Laundry Management
- Stock Management
- Repair & Maintenance
- Pricing control
- Keys Management.
Duty Manager
Fortune Inn Grazia(Member ITC Hotel)
2016.11 - 2017.10
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests
- Trained employees in essential job functions.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Front Office Executive
Lemon Tree Premier; The Atrium
2016.01 - 2016.10
- Responsible for leading the team as a 2nd command of the dept
- In absence of AFOM
- Implementing staff training programs
- Establishing priorities consistent with the hotels objective
- Offering support & guidance to junior team members
- Promoting hotel services & facilities to guests at every opportunity
- Providing FOM with regular reports on the FO operations objective & fiscal performance.
Front Office Executive
Royal Orchid Central
2015.11 - 2016.01
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Front Office Supervisor
Fortune Park Vallabha (Member ITC Hotel)
2014.11 - 2015.11
- Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Front Office Assistant
Fortune Park DJ Avenue(Member ITC Hotel)
2013.10 - 2014.09
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Front Office Assistant
Clarks Inn Apple Tree
2013.06 - 2013.09
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Education
Bachelor of Science - Hotel Management
CHM Institute of Hotel & Business Management
Ghaziabad, India 2001.04 -
Senior Secondary Examination
NIOS BOARD
2001.04 -
Secondary School Education
CBSE BOARD
Mumbai, India2008
Skills
- Operations Management
- Problem-Solving
- Performance monitoring
- Process Improvement
- Team Leadership
- Operational Efficiency
- Business Development
- Decision-Making
- Planning and Implementation
- Customer Retention
- Inventory Management
- Customer Relationship Management (CRM)
Career Statement
I feel that my greatest strengths are firstly my strong commitment giving all hotel guests the best possible experience. Secondly my skill at working efficiently as a part of a team & forming solid personal bonds with other staff. Thirdly my desire to do everything possible to ensure that my hotel not only meets indeed exceeds all of the goals, target set for it.
Management Competencies
Adaptability-Determines how change impacts self & others; displays flexibility in adjusting priorities; & communicates both the reasons for change & how it impacts the workplace., Communication- Customizes approach to conveying complex information & ideas to others in a convincing & engaging manner;, Problem Solving & Decision Making-Discuss on breaking complex issues into manageable parts, identifying & evaluating alternatives & their implications before making decisions, & involving & gaining agreement from seniors when making key decisions., Coworker Relationships- Interacts with others in a way that builds openness, trust & confidence in the pursuit of organizational goals & lasting relationship., Customer Relationships- Develops & sustains relationships based on an understanding of customer needs & actions consistent with the company’s service standards
Language
English, Hindi
Personal Information
- Date of Birth: 12/31/1992
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies
I love immersing myself in novels; it's my favorite way to relax and unwind.Reading novels is a passion of mine. I enjoy exploring different worlds and stories.
For me, reading novels is a perfect escape. I get lost in the characters and plots, forgetting about the real world for a while.Reading novels helps me expand my imagination and understanding of different perspectives and cultures.Reading novels often sparks great conversations and connections with fellow book lovers.
Disclaimer
I hereby declare that the above details given by me are true & correct to best of my knowledge & belief.
Timeline
Operation Manager
Vintage Retreat Resort
2022.11 - Current
Front Office Manager
Geeta Sarovar Portico
2022.05 - 2022.11
Front Office Manager
Golden Tulip Essential
2021.11 - 2022.05
Assistant Front Office Manager
Fortune Park Vallabha(Member ITC Hotel)
2019.08 - 2021.05
Business Development Manager
Nimba Nature Cure(Trance Hotels)
2019.01 - 2019.04
AGM (Oyo Frontier Captain)
Oyo Rooms
2017.01 - 2018.12
Duty Manager
Fortune Inn Grazia(Member ITC Hotel)
2016.11 - 2017.10
Front Office Executive
Lemon Tree Premier; The Atrium
2016.01 - 2016.10
Front Office Executive
Royal Orchid Central
2015.11 - 2016.01
Front Office Supervisor
Fortune Park Vallabha (Member ITC Hotel)
2014.11 - 2015.11
Front Office Assistant
Fortune Park DJ Avenue(Member ITC Hotel)
2013.10 - 2014.09
Front Office Assistant
Clarks Inn Apple Tree
2013.06 - 2013.09
Bachelor of Science - Hotel Management
CHM Institute of Hotel & Business Management
2001.04 -
Senior Secondary Examination
NIOS BOARD
2001.04 -
Secondary School Education
CBSE BOARD
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