Sachin Kumar
Bengaluru
Summary
Overview
1824
1824
years of professional experience
Work History
Team Lead
INFOSYS BPM LTD
10.201 - Current
- Developed formal plans for continuous improvement and measurement in terms of management goals and objectives, customer service delivery, and customer relationships
- Established in-house quality standards, ensuring high-quality deliverables while adhering to SLAs
- Managed customer satisfaction programs like Voice of Customer, Know Your Customer, and closed-loop corrective action and best practices
- People Management & Client Management
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Coached team members in techniques necessary to complete job tasks.
Associate
ROYAL BANK OF SCOTLAND
02.2012 - 10.2016
- Company Overview: Business Unit: Retail & Commercial Operations (Bank Adjustment Services)
- Analyzing, Investigation & Resolving possible cash letter discrepancies received from
- Based on Analysis charge or pass debit/credit to Fed or US Banks accordingly so that our Banks General Ledger and Customers Bank Account wouldn’t get affected
- Business Unit: Retail & Commercial Operations (Bank Adjustment Services)
Education
Bachelor of Computer Applications (BCA) -
Sikkim Manipal University
Sikkim Manipal University02.2021
Skills
- Power BI
- Advanced Excel
- SQL
- MySQL
- Dax Query
- Calculated
- Rankx
- Sum
- Count
- Average
- Divide
Projects
Hospitality Analysis - Hotel Chain Business, Power BI, Excel, Spearheaded Comprehensive Market and Competitor Analysis to identify key factors behind a 20% decline in Market Share and Revenue., Improved Online Presence and Booking Channels, resulting in a 30% increase in online bookings and a 20% decrease in booking abandonment rate., Regained a 10% boost in Market Share and Revenue within six months through strategic implementation of promotional offers., Dax Query, Calculated, Rankx, Sum, Count, Average, Divide, https://app.powerbi.com/view?r=eyJrIjoiNmYyOWYzNzktNTcyZC00Yzg4LWI2MzctNDlmMGIwODUxNWVhIiwidCI6ImM2ZTU0OWIzLTVmNDUtNDAzMi1hYWU5LWQ0MjQ0ZGM1YjJjNCJ9 Supply chain data analysis, Power BI, Excel, Built a Power BI dashboard covering different KPIs (on-time delivery (OT) %, in-full delivery (IF) %, and on-time in full (OTIF) %) to track business service levels at AtliQ Mart with 6 months data., Saved 20% of the investment in expansion with this analysis., Dax Query, Calculated, Rankx, Sum, Count, Average, Divide, https://app.powerbi.com/view?r=eyJrIjoiOGQxMzUzNjMtNGZkNS00MGEyLTk2NGQtYTU4NGNjNzJlMzQ4IiwidCI6ImM2ZTU0OWIzLTVmNDUtNDAzMi1hYWU5LWQ0MjQ0ZGM1YjJjNCJ9
Timeline
Associate
ROYAL BANK OF SCOTLAND
02.2012 - 10.2016
Bachelor of Computer Applications (BCA) -
Sikkim Manipal University
Team Lead
INFOSYS BPM LTD
10.201 - Current
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