Sachin Kumar
Customer Care Executive
Dehradun
Summary
Proven team leader and skilled customer care executive with a track record of exceeding sales targets by 25% at Ileads Auxiliary Services Pvt.Ltd. Expert in Hindi/English call handling and team management, I significantly improved customer satisfaction and engagement through innovative solutions and effective issue resolution.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Multi Tasking Staff
F.R.I
05.2024 - 08.2024
Typing Job
File Management
Paper Scanning
Customer Care Executive
Ileads Auxiliary Services Pvt.Ltd
05.2019 - 09.2022
- Work Experience
- Customer Relationship Executive
- Ileads Auxiliary Services Pvt. Ltd., Dehradun
- May 2019 – September 2022
- Consistently exceeded monthly sales targets, driving significant revenue growth.
- Improved customer satisfaction through proactive issue resolution and personalized support.
- Successfully Onboarded and managed an online catalogue for 500+ clients, fostering strong relationships.
- Designed and developed 300+ catalogues for top clients in IndiaMART resulting in a 25% increase in sales and customer engagement.
- Achieved high customer satisfaction rates through timely and accurate verification of travel leads.
Education
Graduation - BA
Hemwati Nandan Bahuguna Garhwal University *DAV PG
Dehradun08.2017
Senior Secondary Education (12th) - Arts
Kendriye Vidhyalaya FRI
Dehradun05.2014
Skills
Customer Satisfactory
Timeline
Multi Tasking Staff
F.R.I
05.2024 - 08.2024
Customer Care Executive
Ileads Auxiliary Services Pvt.Ltd
05.2019 - 09.2022
Graduation - BA
Hemwati Nandan Bahuguna Garhwal University *DAV PG
Senior Secondary Education (12th) - Arts
Kendriye Vidhyalaya FRI
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