Sachin Kumar
Operation Manager
Summary
Proven Operations Manager with a track record of enhancing customer satisfaction and streamlining operations at Ghullam Maqsud Jewellery LLC. Expert in Operations Management and CRM, achieving significant improvements in client retention and business development. Demonstrates strong leadership in staff management and strategic vendor relationships, driving operational excellence and profit growth.
Overview
12
12
years of professional experience
Work History
Operations Manager
Ghullam Maqsud Jewellery LLC
01.2021 - 04.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
Operations Manager
Sky Bullion Trading LLC
02.2020 - 12.2020
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
Operations Executive
Ghullam Maqsud Jewellery LLC
01.2012 - 01.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
Education
Bachelor of Arts - Arts
KUK University
Kurukshetra, India 04.2001 -
Skills
Operations Management
Business Development
Performance Monitoring
Staff Management
International Markets Understanding
Customer relationship management (CRM)
Timeline
Operations Manager
Ghullam Maqsud Jewellery LLC
01.2021 - 04.2024
Operations Manager
Sky Bullion Trading LLC
02.2020 - 12.2020
Operations Executive
Ghullam Maqsud Jewellery LLC
01.2012 - 01.2018
Bachelor of Arts - Arts
KUK University
04.2001 -