Sachin Kumar
Delhi
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Sales Executive (CSE)
BLS International Services Ltd.
09.2022 - 05.2023
- Assisted more than 55 applicants everyday with Indian visa applications, passport renewals, and police clearance certificate requests, ensuring compliance with government regulations and deadlines
- Demonstrated strong product knowledge and upselling skills to maximize revenue and provide valuable services to customers
- Managed a high volume of inbound and outbound calls, emails, and chat inquiries while maintaining a high level of customer satisfaction
- Collaborated with cross-functional teams to resolve complex customer issues and ensure a seamless application process
- Consistently met sales targets through effective persuasion and product knowledge
- Maintained accurate records of customer interactions and transactions using CRM software.
Customer Support Associate
Jindal Intellicom (JindalX)
03.2022 - 07.2022
- Provided exceptional customer support by handling more than 60 inbound queries everyday, resolving issues, and escalating complex cases to the appropriate teams
- Conducted more than 50 customer surveys daily to gather feedback and identify areas for improvement
- Demonstrated excellent phone etiquette and communication skills, ensuring a positive and professional customer experience
- Collaborated with the customer support team to develop and maintain a comprehensive knowledge base for easy reference and training purposes
- Achieved very good quality scores consistently for complying with the quality metrics.
Education
Bachelor's in Computer Application (BCA) -
Bangalore University
Bangalore08.2021
Senior Secondary (XIIth) -
Vidya Bharati School
Delhi03.2017
Skills
- Excellent communication skills, both verbal and written
- Strong interpersonal skills, with the ability to build rapport with customers
- Proficient in phone etiquette, ensuring a positive customer experience
- Customer-focused approach with a commitment to resolving issues and ensuring satisfaction
- Upselling and cross-selling expertise
- Problem-solving and conflict resolution skills
- Team collaboration and coordination
- Attention to detail and organizational skills
- Adaptability and ability to learn quickly
- Typing: Typing speed of 35 words per minute (WPM)
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Certification
- The Fundamentals of Digital Marketing by Google
- Customer Service Foundation by LinkedIn
Timeline
Customer Sales Executive (CSE)
BLS International Services Ltd.
09.2022 - 05.2023
Customer Support Associate
Jindal Intellicom (JindalX)
03.2022 - 07.2022
Bachelor's in Computer Application (BCA) -
Bangalore University
Senior Secondary (XIIth) -
Vidya Bharati School
- The Fundamentals of Digital Marketing by Google
- Customer Service Foundation by LinkedIn
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