Sachin Kumar Bhati

Team Lead - Tolls and Parking Solutions

Roles & Responsibilities:

• Developed strong relationships with key clients, resulting in increased repeat business majorly with system integrators like Valetez, Secure Parking, Parkin, Park Smart, EazyPark, Omnitech, Prince Royal Parking and many more.
• Worked with local parking vendors and Mall managements to grow commercial parking deals, leading to 15% increase in revenue with Nexus, Phoenix, Prestige, V R Group, Omaxe Chandni Chowk, GIP Mall Noida, DLF, MTHL for (Atal Setu Mumbai) and many more.
• Established effective relationship with TFS (Travel Food Services) and generated revenue on commission basis for all the airports under their management for branding and marketing. Few being Chennai, Kolkata, Goa, Bhubaneshwar, Delhi, Bengaluru.
• Placement of Co-branded marketing collaterals FOC such as standees, flanges, controller stickers, acrylic stands, digital pods at various malls, lounges & airports.
• Created and implemented plans to improve customer service, handling problems and feedback, which increased customer satisfaction by 20%.
• Oversaw daily parking operations for both regular and commercial areas, making sure parking spaces were used effectively and facility ran smoothly.
• Reviewed parking data to find trends and make improvements.
• Oversaw onboarding of Airports and Malls for PMS implementation.
• Provide smart parking solutions and enable digital payments with Paytm offline products like QR codes, Sound Box and POS devices.
• Implement digital systems for parking management, including real-time space availability tracking and automated entry/exit processes.

Account Retention:

• Develop strategies to retain existing clients and ensure their continued satisfaction.
• Address client concerns promptly and effectively to maintain strong relationships.
• Conduct regular check-ins with clients to understand their needs and provide tailored solutions.

Tools Used:

• Procure Tool : Utilize Procure tool for creating purchase requests (PR) and purchase orders (PO) efficiently, ensuring smooth procurement processes.
• CRM Software: Worked on Customer Relationship Management (CRM) tools such as SalesForce, Onboarding Engine(OE panel) for KYC completions, interactions & sales activities.
• Analytics Tools: Employ analytics tools to monitor performance metrics and improve service offerings.
• Developed and implemented strategies to increase sales and improve customer service.

• Business Development for Asia region, Query Handling and Negotiation.
• Top skills as customer success manager: - Identify customer needs and meet expectations, - Proactively find areas of improvement.
• Collaborated with marketing team to create targeted campaigns and materials, enhancing lead acquisition efforts by 15%.
• Utilized Salesforce to track sales activities, manage customer interactions, and analyze performance metrics.
• Responsible for elevating efficiency of Sales and Revenue.

CRM : Salesforce, Leadsquared

Tools Familiar with : MS Office Suit, Microsoft Teams, Zoom.

Managed Payment Collection : Oversaw payment collection processes for parking services using EDC machines and QR codes, ensuring accurate and efficient transactions.

• System Optimization : Improved payment systems, reducing transaction errors by 25% and speeding up processing times.
• Technical Support : Provided technical support and training to parking staff on the use of EDC machines and QR code systems, improving overall operational efficiency.
• Fraud Prevention : Implemented security measures to prevent fraudulent transactions.

CRM Tools Used : Salesforce

• Product development and its life cycle management.
• Budget planning and distribution of target hours to the educators.
• Built low cost products from scratch for dead months of the year.
• Planning, strategizing and then managing recruitment activities for coaches and doubt solvers who are under AIR 500.
• Onboarding and complete all the post sales formalities of learners.
• Calculating and improving the number of LMP, RAH, openhouses and coach sessions.
• Resolve queries and tickets which come under my targeted categories

• Managing sales & ops for various categories like IIT-JEE, NEET-UG, NTSE, OLYMPIADS
• Managed over 150 customer calls per day & also end to end cycle of subscriber, shadowed, trained & guided new joiners in team
• Been consistent target achiever with many recognitions and awards.
• Organized college fairs and coordinated campus visits for prospective students, strengthening enrollment numbers.

• Responsible for recruiting financial services advisors for agency channel and driving business development through their efforts.
• Focused on generating revenue through strategic initiatives and business development efforts.