SACHIN KUMAR S

Experienced IT professional with 2 years of expertise in UNIX, SQL, and ITIL process. Proficient in incident management, change management, and problem resolution in high-pressure environments. Skilled in analyzing issues, providing quick resolutions, and maintaining service availability.

Project name: Investment management System Support for J.P. Morgan (UK)

• Client: J.P. Morgan, UK
• The Banking Application Support and Optimization project aims to provide comprehensive support for the core banking applications, ensuring high availability, seamless functionality, and optimal performance.
• This project will focus on enhancing the efficiency, reliability, and scalability of the banking software, while maintaining compliance with industry standards and regulatory requirements.

• Implementing continuous monitoring tools to track system health, performance, and uptime.
• Creating incidents, Monitoring incidents, and doing closure of the tickets using the Service Now tool.
• Designing and implementing disaster recovery strategies to ensure minimal downtime in the event of system failures or natural disasters.
• Played a key role in incident management, promptly responding to and resolving issues reported by end-users. Contributed to problem management by identifying root causes and implementing preventive measures.
• Applied knowledge of shell scripting to automate routine tasks, streamline processes, and enhance system efficiency.
• Maintained thorough and accurate documentation of support activities, troubleshooting steps, and resolutions, facilitating knowledge sharing within the team.