Sachin Kumar Singh
Kolkata
Summary
Results-driven professional with a strong desire to utilize managerial skills to drive personal and organizational growth. Seeking marketing opportunities to apply skills acquired through internships and contribute to company profits. Deep understanding of technology management and governance, along with a keen awareness of current industry trends. Equipped to effectively navigate the intersection of technology and business. Recognized for flexibility, adaptability, and ability to maintain focus. Thrive as a team player, leveraging strong negotiation and relationship management abilities. Fluent in English, Hindi, Oriya, and Bengali (speaking).
Technical account management professional committed to achieving high standards and results. Expertise in client relationship management and technical issue resolution. Known for collaborative approach and adaptability to changing needs. Skilled in problem-solving and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Technical Account Manager
Hilti India Private Limited
04.2022 - Current
- Hilti Corporation, a Liechtensteiner multinational, develops and markets products for construction, building maintenance, energy and manufacturing industries.
- Created solutions for construction, building maintenance, energy industries.
- Strengthened market presence in the northern parts of Kolkata.
- Supervised activities of developers and contractors within greater Kolkata vicinity.
- Advanced strategic development plans focused on designated accounts.
- Partner with Finance Team to achieve prompt payment processing.
- Matched customer requirements to relevant products.
- Working closely with Warehouse team & material management team for timely maintaining the stocks and delivery
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Used consultative sales approach to understand and meet customer needs.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Researched potential clients and markets to prepare for appointments.
Associate Sales Manager
Savex Technologies Private Limited
04.2021 - 09.2021
- Company Overview: Savex is the Third Largest Information & Communication Technology Distributor in India
- Prioritized cooperation with vendors to solve issues and capitalize on emerging opportunities.
- Leveraged channel partnerships to promote BOSE Audio within assigned territory.
- Collaborated with professionals to enhance Bose Audio/Video Solutions' reach via assigned AV, CE & APR dealers.
- Boosted territory coverage for CE Dealers by strategic mobility business growth.
- Offered prompt responses in designing and selling tailored solutions.
- I have been given continuously creating awareness and promote Bose Products and solutions with the assigned dealers
- Monitored partner performance to achieve desired results.
- Meet with full range of channel partners, ensuring they are informed and inspired to reach goals.
- Savex is the Third Largest Information & Communication Technology Distributor in India
- Prioritized cooperation with vendors to solve issues and capitalize on emerging opportunities.
Sales Manager
Bose Corporation India Private Limited
02.2018 - 03.2021
- Company Overview: Bose Corporation is one of the world's leading Audio Research Company
- The company was founded in 1964 and with its unique patented technologies and great customer centric approach
- It has grown with a great pace throughout the globe
- Managing and executing the sales of Hi-Tech Bose Audio/Video Products through the assigned AV and CE Dealers
- Expanding and managing professional relationship with Relevant Architects, Interior-Designers and AV Consultants with the objective to support and promote the Sale of Hi–Tech Bose Audio/Video Solutions, through the assigned authorize AV and Ce Dealers outlets
- I Was the direct and single point of contact for Customers and Dealers alike in the defined market for Premium Bose AV Solutions
- I have been given continuously create awareness and promote Bose Products and solutions with the assigned dealers
- Getting to understand dealers and customer requirement and provide prompt response in designing and sales for the solutions that suites them the best
- Building personnel credibility by demonstrating technical competency to respond with information and support
- To describe in a shorter way, looking after the complete ERP for the dealers like as Finance, Sales, Operation, and After Sales etc
- Bose Corporation is one of the world's leading Audio Research Company
- The company was founded in 1964 and with its unique patented technologies and great customer centric approach
- It has grown with a great pace throughout the globe
Area Sales Manager
Redington India Limited
08.2015 - 02.2018
- Company Overview: Redington is one amongst the top supply chain solution providers worldwide to over 100 leading manufacturers of Information Technology, Telecom, Lifestyle and Consumer Electronics Products
- With a market penetration of more than 24 countries, supported by a distribution network of more than 33,000 channel partners and facilitated by Automated Distribution Centers
- Looked after the big Territory like Punjab, Chandigarh, Himachal Pradesh (August 2015 to November 2017 and Kolkata (from November 2017 to February 2018)
- Looked after the Channel Business and Back-to-back business (Government Orders) as well
- Looked After the Products like HP Printers and Supplies, SAMSUNG Printers and Supplies, TRANSCEND, MOSERBAER, MSI, WESTERN DIGITAL
- Identify, evaluate, select, grow & manage channel business partners across the focus markets in region to achieve the desired target
- Work closely with each channel partner & actively pursue existing channel partner activation, through continuous on ground training, support & monitoring, so that each Partners starts performing and bring desired results
- Managing tier 2 and tier 3 partners
- Regularly meet/interact with the entire channel partners, motivate them to achieve desired targets, appraise them about all the product & service offerings
- Daily tracking on All Distribution & KPI parameter so how can I achieve easily my month Tgt
- Answerable for any query related to NEW schemes, pricing
- Ensure that each partner achieves targets set by me and be responsible for his financial performance & ROI
- Execute outreach programs & other promotional activities to promote the products i.e., Meet organised by the Vendor and Redington itself for existing Product and New Product
- Monitor competition activities with report on regular intervals to facilitate the same with product/price offerings or through any other actions
- Ensure customer satisfaction through channel support network, monitor customer satisfaction through market survey
- Provide product feedback, market requirements on regular basis to improve the existing product & to launch new product
- Joint calls with Vendors to enhance business
- Maintain a High-quality relation with the Partners to grow the Market
- Redington is one amongst the top supply chain solution providers worldwide to over 100 leading manufacturers of Information Technology, Telecom, Lifestyle and Consumer Electronics Products
- With a market penetration of more than 24 countries, supported by a distribution network of more than 33,000 channel partners and facilitated by Automated Distribution Centers
Education
MBA - Marketing & Operations
School of Management, KIIT University
01.2015
B. Tech - Electronics & Telecommunication Engineering
Orissa Engineering College
01.2012
Skills
- Key Account Management
- Channel Management
- Client Relationship Management
- New Account Acquisition
- Product Management
- Client Retention
- Revenue Retention
- Sales Planning
- Teamwork
- Client onboarding
- Problem-solving abilities
- Excellent communication
- Customer satisfaction
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Planning and coordination
- Relationship building
- Team building
- Self motivation
- Product knowledge
- Interpersonal skills
- Goal setting
- Conflict resolution
- Sales strategy
- Continuous improvement
- Customer retention
- Pipeline development
- Customer account management
- Account management
- Product demonstration
- Direct sales
- Business development
- Network development
Accomplishments
- Joined Management Trainee in 08/15 and Got Promotion as Area Sales Manager in 04/16.
- Won Cups for Maximum Western Digital Breadth billing in Territory.
- Won award for having great share in HP Supplies business across with 4 other Distributors.
- Implemented effective sales strategies which led to 120% achievement of annual sales targets set for the year 2016.
- Attained 100% customer satisfaction by taking careful feedback and building on the same to improve the customer services being delivered.
- Participated in Global Entrepreneurship Summit 2014 at IIT Kharagpur.
Internshipsacademicprojects
- KALINGA INSTITUTE OF SOCIAL SCIENCES (KISS) (INTERNSHIP), On CORPORATE SOCIAL RESPONSIBILITY (CSR) ACTIVITIES LEADING TO FUND RAISING., 05/14 - 07/14, Around 270 companies were contacted through tele calling and were asked to sponsor child from KISS., Top corporate houses were contacted and many of them accepted the offer as the company promoted itself through CSR., Learnt the basic communication skills and explored various corporate houses in Bhubaneswar., Built good networking with various corporate and corporate house.
- Project on Automatic Visitor Counter with Room Controller.
Rewardsrecognition
- Excelled achieving targets right quarter after quarter for some difficult businesses.
- Brought the Channel Business for HP Printer & Supplies business to a greater extent.
- Closed 4 Cr in FY 2017-2018 for Bose Wholesale segment from East.
- Awarded with the Best performer by Branch Manager of Redington Chandigarh Branch for doing 50 Lakh Sales in 3 quarters.
Extracurricular Activities
Represented OEC College in inter-college tournament in B. Tech (2008-2012). Played KCL and was awarded as 'Best Batsman' at KSOM in 2013. Worked as Security in Kolosseum 2013 at KSOM. Won in Intermediate games in Kolosseum 2013 at KSOM. Organized cultural event Samavesh in 2012.
Personal Information
- Age: 32
- Gender: Male
Cricket lover, Love to have trips.
Love playing and watching Cricket, Exploring different places
Certification
Ø Participated in Global Entrepreneurship Summit 2014 at IIT Kharagpur.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Intermediate (B1)
Oriya
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsTimeline
Sr. Technical Account Manager
Hilti India Private Limited
04.2022 - Current
Associate Sales Manager
Savex Technologies Private Limited
04.2021 - 09.2021
Sales Manager
Bose Corporation India Private Limited
02.2018 - 03.2021
Area Sales Manager
Redington India Limited
08.2015 - 02.2018
B. Tech - Electronics & Telecommunication Engineering
Orissa Engineering College
Ø Participated in Global Entrepreneurship Summit 2014 at IIT Kharagpur.
MBA - Marketing & Operations
School of Management, KIIT University
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