SACHIN M
Key Account Manager
Bengaluru
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager
PAYTM (One97)
4 2022 - Current
- Managing Portfolio Of 15 Crores
- Onboarded Asia's No.1 RTC, Karnataka State Road Transport Corporation (KSRTC), Supervised day-to-day operations to meet performance, quality and service expectations. Gained strong leadership skills by managing projects from start to finish
- Managing 160 Bus Operators Across Karnataka
- Developed And Executed Comprehensive 360 Go-To-Market Strategies And Business Roadmaps For Various Bus Operators
- Streamlined And Automated Bus Inventory, Increasing Volume Of New Routes And Services Month-On-Month
- Collaborated With Bus Operators To Ensure Successful Execution Of Marketing Campaigns And Initiatives
- Demonstrated Strong Leadership Skills By Overseeing Team Of FSE's And Guiding Them To Achieve Their Catalog Goals And Deliver Results
- Managed Multi-Crore Business Strategies, Driving Deposit Incentive And Achieving Business Growth In Alignment With Business Needs
- Conducted Market Research And Analysis To Develop Data-Driven Offline Marketing Strategies For Bus Operators Across Multiple Locations For Eg, Help Desk In Boarding Points
- Conducting Market Research And Analysis To Identify New Business
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Maintained clean, safe, and organized store environment to enhance customer experience
- Supervised day-to-day operations to meet performance, quality and service expectations.
Junior Manager
PAYTM (One97)
07.2021 - 03.2022
- Lead generation using marketing campaigns
- Optimization of customer processes
- Gathering competitive intelligence regarding product and pricing
- Coordinating multiple stakeholders across catalog, reconciliation, etc
- Mentoring, guiding and performance management of field executives.
- Developed and executed successful marketing campaigns, resulting in higher brand visibility
TEAM LEADER
PAYTM (One97)
06.2018 - 07.2021
- Taking end to end ownership of operators from Onboarding to Account Management
- Onboarded 150 bus operators across Karnataka
- Handled portfolio of accounts that generate monthly GMV of 5 Crore
- Negotiated contract terms and conditions with each bus operator
- Streamlining payments, Customer Escalation Management
- Cross selling of products like FasTag, Payment Gateways, EDC, CASA.
Intern
PAYTM (One97)
Bangalore
05.2017 - 06.2017
- Project title: Study On BTL Marketing Activation (BUS TRAVEL)
- Creation of awareness of the facility
- Providing knowledge on offerings
- Providing information on offers and cashbacks.
- On boarded 100+ agents
SENIOR OPERATION ASSOCIATE
UBER INDIA SYSTEMS PRIVATE. LTD
06.2015 - 07.2016
- Handled portfolio of accounts worth above Rs 40Cr
- End-to-End ownership from lead generation to issue resolution
- Generated leads through several innovative marketing activities
- Set up and defined onboarding processes for efficient operation
- Key contributor for World's first partner referral system called UberDost.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures
- Devised and implemented processes and procedures to streamline operations
Education
MBA - Logistics And Supply Chain Management
Jain University
Bangalore 07.2016 - 11.2018
Bachelor of Science - Mechanical Engineering
Sir M.Visvesvaraya Institute of Technology
Bangalore 07.2010 - 06.2015
Skills
Task Prioritization
Performance Tracking and Evaluation
Adaptability and Communication
Professional and Courteous
Account Management and Business Development
Relationship Building and Customer Service
Negotiation and Strategy
Problem-solving abilities
Budget Management
Lead Generation
Timeline
Junior Manager
PAYTM (One97)
07.2021 - 03.2022
TEAM LEADER
PAYTM (One97)
06.2018 - 07.2021
Intern
PAYTM (One97)
05.2017 - 06.2017
MBA - Logistics And Supply Chain Management
Jain University
07.2016 - 11.2018
SENIOR OPERATION ASSOCIATE
UBER INDIA SYSTEMS PRIVATE. LTD
06.2015 - 07.2016
Bachelor of Science - Mechanical Engineering
Sir M.Visvesvaraya Institute of Technology
07.2010 - 06.2015
Assistant Manager
PAYTM (One97)
4 2022 - Current