SACHIN MAHAPATRA
Hotel Manager
SHEORHAPHULI
Summary
Intelligent managment professional with exprietional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. 13 Years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.
Overview
2025
2025
years of professional experience
24
24
years of post-secondary education
Work History
F&B Manager
Aquays Hotels & Resorts Neil Island
07.2023 - Current
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
- Monitored performance metrics regularly, identifying areas for improvement in operational efficiency and guest satisfaction levels.
- Recruited trained, and mentored staff members to maintain a high standard of service quality.
- Optimized room allocation processes, maximizing revenue generation opportunities from bookings.
- Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
- Introduced innovative dining concepts that catered to diverse preferences while maintaining quality standards.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Oversaw day-to-day operations of 75-room hotel with staff of 35 employees.
F&B Manager
The Cool Huts Resort & Hotel
12.2022 - 07.2023
- Led and directed team members on effective methods, operations, and procedures
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Carefully interviewed, selected, trained, and supervised staff
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Oversaw day-to-day operations of 20-room hotel with staff of 12 employees.
Restaurant Manager
Nh7 Refuel ,Bangalore
09.2021 - 12.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Manager
Pride Hotel & Restaurant Pune
01.2021 - 09.2021
- Reconciled cash and credit card transactions to maintain accurate records
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations, and procedures
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Carefully interviewed, selected, trained, and supervised staff
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Restaurants food cost and staff management.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
Hotel Manager
Heritage Hotel , Bangalore
01.2018 - 01.2021
- Reconciled cash and credit card transactions to maintain accurate records
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations, and procedures
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Carefully interviewed, selected, trained, and supervised staff
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Restaurants food cost and staff management.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Developed and implemented marketing strategies to promote hotel services.
- Oversaw day-to-day operations of 56-room hotel with staff of 45 employees.
Assistant Hotel Manager
Heritage Hotel , IIT-CAMPUS
1 2015 - 01.2018
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Collaborated with other department heads to develop streamlined processes for interdepartmental communication and cooperation.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Oversaw day-to-day operations of 30-room hotel with staff of 20 employees.
Supervisor
Heritage Hotel
08.2013 - 01.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
HEORAPHULI SURENDRANATH VIDYANIKATAN
HOOGHLY 04.2001 - 2007
B.COM - B.COM HOU
CALCUTA UNIVERCITY
Kolkata, India 04.2001 - 2010
Diploma - Hotel Management
International Institute Of Hotel Management
Saltleck, Kolkata 04.2001 - 2013
10 Th - Secondary Education
SHEORAPHULI VIVEKANANDA SCHOOL
HOOGHLY 04.2001 - Current
Skills
Food preparation and safety
Marketing and advertising
Food plating and presentation
Recipes and menu planning
Point of Sale (POS) system operation
Staff Scheduling
Operations management
Passion for customer satisfaction
Inventory control and record keeping
Staff Management
Cost-controls
Kitchen equipment operation and maintenance
Software
Guest satisfaction
Financial reports
Hospitality Management
Timeline
F&B Manager
Aquays Hotels & Resorts Neil Island
07.2023 - Current
F&B Manager
The Cool Huts Resort & Hotel
12.2022 - 07.2023
Restaurant Manager
Nh7 Refuel ,Bangalore
09.2021 - 12.2022
Restaurant Manager
Pride Hotel & Restaurant Pune
01.2021 - 09.2021
Hotel Manager
Heritage Hotel , Bangalore
01.2018 - 01.2021
Supervisor
Heritage Hotel
08.2013 - 01.2014
High School Diploma -
HEORAPHULI SURENDRANATH VIDYANIKATAN
04.2001 - 2007
B.COM - B.COM HOU
CALCUTA UNIVERCITY
04.2001 - 2010
Diploma - Hotel Management
International Institute Of Hotel Management
04.2001 - 2013
10 Th - Secondary Education
SHEORAPHULI VIVEKANANDA SCHOOL
04.2001 - Current
Assistant Hotel Manager
Heritage Hotel , IIT-CAMPUS
1 2015 - 01.2018