Sachin Mahipati Desai
Thane
Summary
I am to make my career with sound technical knowledge. Would like to acquire a position in an esteemed organization that will make me a valuable member of a team and prove my professional skills and thus make a value-added contribution.
Overview
14
14
years of professional experience
Work History
Deputy Manager (Customer Service Department)
ManipalCigna Health Insurance Company Ltd.
12.2022 - Current
- Managed team and escalated cases to senior leadership team, facilitating effective communication and resolution strategies.
- Handled escalated claims and non-claims cases to ensure timely resolutions.
- Handling the Escalation cases of Top Distributors and sales.
- Communicated with stakeholders to address concerns and align on service delivery expectations.
- Monitor productivity of the team
- Coordinate with Advisor and resolve their issue
- Attending the meeting with Top Distributor and discussing their concerns
- Reviewing the RCAs and working on the resolution
- Conducted system training for the team.
Customer Service Manager (Health Claims Department)
ICICI Lombard General Insurance Company Ltd. (Bharti Axa General Insurance Company Ltd.)
02.2020 - 11.2022
- Processed legal and litigation payments accurately and efficiently.
- Processing Group claims payment for cashless & reimbursement on daily basis (TAT within 2 working days).
- Claim processing of Reimbursement/Cashless claims (Tabulation/calculation).
- Coordinated updates on reimbursement claim status for new cases and followed up to resolve pending claims with TPA.
- Responded daily to emails from brokers, sales personnel, insured clients, and TPAs regarding claim status updates.
- Coordinated resolution of TPA and sales calls by collaborating with underwriting and operations teams.
- Resolved grievances and escalations by coordinating with legal, underwriting, and compliance teams.
Sr. Operations Executive (CRM Department)
Paramount Health Services And Insurance TPA Pvt. Ltd.
Thane
12.2017 - 02.2020
- Close coordination with Brokers and Insurance Companies for successful management of Corporate Clients.
- Ensured effective communication between insurer, broker, corporate, and employee for seamless cashless transactions.
- Facilitated reimbursement claim processing to ensure efficient handling.
- Respond to queries from the Insurer/ Broker / Corporate / Employee through e-mails & phone.
- Monthly Policy Performance and Feedback meet with corporate HR, Broker & Insurance Company.
- Checked claim documents for accuracy and completeness, providing guidance to employees on missing items.
- Coordinated with all internal departments to facilitate claim processing.
- Tracked and controlled documents to ensure timely processing of claims per SLA.
- Maintained weekly reports on claims and queries, highlighting turnaround times.
- Preparing weekly MIS and reviewing the same for smooth processing of claims.
Operations Executive
S N Insurance
C B D Belapur
01.2015 - 09.2017
- Maintained daily transactions data in MS Excel to ensure accurate record-keeping.
- Created daily and weekly reports for various departments to facilitate informed decision-making.
- Answered daily customer queries and complaints via email, ensuring adherence to established SOP.
- Facilitated communication among area offices to improve operational coordination.
- Updated the report formats as per the instructions from higher management.
Tele-sales Officer
ICICI Lombard General Insurance Company
Thane
12.2013 - 08.2014
- Facilitated sales of general insurance products, enhancing client security and trust.
- Provide product training to new joins and help them to close their leads.
- Resolved customer inquiries through email and phone communication.
- Prepared weekly sales data for health and PA policy, supporting informed decision-making.
MIS Executive
Trawelltag Cover-More
Worli
07.2012 - 11.2013
- Completed proposal forms, renewed customer policies, updated online office portal, and generated MIS reports.
- Daily Sales Report Generated & mailed to Sales Manager.
- Resolved customer queries through emails and phone calls.
- Maintained policy renewal data and provided monthly updates to sales personnel.
Education
B.Com -
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board
Skills
- Customer issue resolution
- Performance tracking
- Customer feedback analysis
- Team leadership
- Employee development
- Team development
- Clear communication
- Critical thinking
- Task prioritization
- Collaborative
- Self-driven
- Reliable performance
Other Qualifications
- Basic Knowledge of Computer
- Advanced Excel
- MS-CIT
- Tally ERP 9.0
Hobbies & Interests
- Travelling
- Sports
- Gaming
Personal Information
- Father's Name: Mahipati Shripati Desai
- Date of Birth: 09/17/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Timeline
Deputy Manager (Customer Service Department)
ManipalCigna Health Insurance Company Ltd.
12.2022 - Current
Customer Service Manager (Health Claims Department)
ICICI Lombard General Insurance Company Ltd. (Bharti Axa General Insurance Company Ltd.)
02.2020 - 11.2022
Sr. Operations Executive (CRM Department)
Paramount Health Services And Insurance TPA Pvt. Ltd.
12.2017 - 02.2020
Operations Executive
S N Insurance
01.2015 - 09.2017
Tele-sales Officer
ICICI Lombard General Insurance Company
12.2013 - 08.2014
MIS Executive
Trawelltag Cover-More
07.2012 - 11.2013
B.Com -
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board