Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Timeline
Generic

Sachin Makude

Pune

Summary

Seasoned Associate bringing 10+ years hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operation Specialist

Allstate India Pvt. Ltd.
Pune
03.2017 - Current
  • Evaluated existing processes for efficiency and accuracy, proposing new methods as needed.
  • Trained new employees on established operational procedures and protocols.
  • Assisted executive leaders in decision-making processes by creating daily reports (Huddle Boards) and suggesting areas for development.
  • Coordinated training and development programs for operations staff, enhancing skills and performance.
  • Managed day-to-day operations, streamlining processes to enhance efficiency and reduce costs.
  • Coordinated with IT department to implement and manage operational technology solutions.
  • Facilitated training sessions for new employees on operational procedures and systems.
  • Organized meetings with onshore partners to provide project updates.
  • Reviewed and evaluated applications for life insurance policies to determine risk factors.
  • Analyzed medical records, financial data, and other pertinent information to assess applicants' insurability.
  • Determined the amount of coverage based on applicant's age, health status, and lifestyle choices.
  • Processed requests for policy changes such as increasing coverage amounts or changing beneficiaries.
  • Verified accuracy of all documentation submitted by applicants for underwriting purposes. Used systems like LexisNexis and MVR.
  • Communicated for requirements related to pending applications in a timely manner.
  • Inspected financial statements, credit information and title data to complete underwriting process.
  • Reviewed, interpreted and evaluated casualty claims files in order to determine coverage and liability.
  • Attended continuing education courses related to casualty insurance policies and procedures. Completed courses AINS 101, AIC 300, and Ethics.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.

Senior Associate

WNS Global Pvt. Ltd.
Pune
05.2014 - 03.2017
  • Maintained accurate records of client policies and renewals.
  • Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
  • Facilitated policy renewals for LOBs - Property, Auto, Worker's Compensation, and Umbrella, ensuring clients' coverage needs were continuously met.
  • Processed applications for property insurance policies.
  • Reviewed insurance policies to ensure compliance with state regulations and company standards.

Associate

SLK Global Pvt. Ltd.
Pune
02.2013 - 10.2013
  • Reviewed deeds, mortgages, leases, judgments, easements, and other real estate documents for accuracy.
  • Prepared reports detailing status of titles in order to facilitate transactions.
  • Verified legal descriptions of properties for accuracy.
  • Conducted lien searches on properties to ensure all liens were cleared prior to closing.
  • Maintained records of all pertinent information concerning each transaction involving titles.

Education

Master of Computer Applications - Computer And Information Sciences

New Arts, Commerce And Science College
Ahmednagar
04-2013

Bachelor of Computer Applications - Information Technology

MGM's College of Computer Science And Technology
Parbhani
04-2009

H. Sc -

Babuji Avhad College
Pathardi
05-2006

S. Sc -

Shri Tilok Jain Vidyalaya
Pathardi
05-2004

Skills

  • Workforce Planning
  • Operational Efficiency
  • Attention to Detail
  • Performance Evaluations
  • Decision-Making
  • Process Improvement
  • Cost Reduction
  • Incident Management
  • Process Planning
  • Onboarding Design
  • Improvement plan knowledge

Certification

  • Associate in Insurance 101 Certified
  • Associate in Claims 300 Certified
  • Pursuing Associate in Claims 301 Certification

Languages

Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Accomplishments

  • Reach for the Stars Award
  • Successfully complete RCPS - To eliminate no action claims and helped to build Power BI query for process automation
  • Successfully complete RCPS - To improve team efficiency by streamlining process and eliminating the unnecessary steps.

Affiliations

  • Driving
  • Learning new technologies
  • Travelling

Timeline

Operation Specialist

Allstate India Pvt. Ltd.
03.2017 - Current

Senior Associate

WNS Global Pvt. Ltd.
05.2014 - 03.2017

Associate

SLK Global Pvt. Ltd.
02.2013 - 10.2013

Master of Computer Applications - Computer And Information Sciences

New Arts, Commerce And Science College

Bachelor of Computer Applications - Information Technology

MGM's College of Computer Science And Technology

H. Sc -

Babuji Avhad College

S. Sc -

Shri Tilok Jain Vidyalaya

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Sachin Makude