Sachin Mane

Profile Summary:

Sakon TEM is a cloud-based telecom expense management software, which helps large enterprises manage cost and usage of communication inventory and associated IT services, such as mobile or wired telephony, cloud license tracking, and IoT connectivity.

Program Highlights:

Currently working with clients like VMware, Paccar, TEC etc.

Ensure the clients receive the highest standard of service possible from our company.

Our duties include communicating with clients regularly, gathering client feedback and encouraging further sales for the client.

Build relationships with key employees among customers.

Act as point of contact for complaints and escalate issues as appropriate.

Role:

· Schedule regular meetings with customers to ensure Great customer experience.

· Ensure all internal Teams (Invoice processing, Inventory, Audit and Procurement teams) work hand in hand to carry our daily operational activities for the Clients.

· Plan the release of project deliverables and platform release life cycle.

· Communicate the project-related tasks such as plans, timelines, etc. between different teams and the clients.

· Coordinate the release schedule and resources required, defect, planned releases, and infrastructure updates.

· The emphasis is on ensuring that day-to-day client deliverables are handled with professionalism and knowledge, leading to a positive client response and delivery.

Responsibilities:

• Acts as point of contact from Sakon and work with clients.
• Creates project plans based on Client’s requirement, discussion, documentation and discuss it with Product Team to see if the requirements can be accommodated in future releases.
• Acts as primary interface for all customer communications – project planning, schedules, milestones, status reports, invoicing, and overall organization of project related artifacts.
• Creates and tracks change request based on clients request according to SOW.
• Help client and internal resources prioritize deliverables in times of conflicting demands.

Worked at Cotiviti India Private Limited as Senior Team Leader for US health care program handling onshore and offshore teams.

Program Highlights:

Making Out bond calls to negotiating Medi claim bills on behalf of U.S based Health Care Insurance Company (Horizon Blue Cross blue shield of New Jersey).

Calling hospitals billing managers, Doctors and Legal Firms and negotiating claims. Reviewing members plan / benefits as per Line of Business. Ensuring the Team meets savings target of $3,500,000 each Month.

Checking if the claims are priced as per letter of agreement and monitor till the checks are mailed out to the Dr's office as per timeframe mentioned on Letter of Agreements.

Role and Responsibilities:

· Responsible for providing strategic and operational leadership for all Line of Business’s services across locations.

· Coach Subject Matter experts , Team Leaders and new joined on the program across locations (India and USA – Atlanta as and when required.

· Participate in Career and Succession planning discussion with Senior Management.

· Team management, Client invoicing, Performance projection reports, and Inventory report.

· Driving Quality and Process improvement initiatives for all assigned projects.

· Establish and Manage Relationship with the Clients, Being the only point of contact for the client and responsible for business operation for both Pune (offshore) and Atlanta team (Onshore team).

· Handling weekly and Monthly client calls.

Achievements:

· Excellent track record regarding achieving target each month with highest savings of 8 million + in July 2017.

· Been part of multiple business transitions (onshore) for different Line of business.

· Traveled to United states of America to trained new Joined, Team leaders and Manager as and when needed.

· Awarded for consistency in performance & effectively handling crucial responsibilities 2017.

· Drove the effort to increase program revenue to 33 % in 2017 compared to 2016.

· Recipient of client appreciation for single handling managing operation in the portfolio and smooth month end closure by overcoming challenges, August 2016 and Feb 2018.

• Worked for American Express Credit Card Inbound call center
• Greeted customers and listened closely to problems described to determine solutions.
• Responded to customer calls and emails to answer questions about products and services.