Sachin Mane

Sakon TEM is a cloud-based telecom expense management software, which helps large enterprises manage their Telecom expenses and usage of communication inventory and associated IT services, such as mobile or wired telephony, cloud license tracking, and IoT connectivity.

Program Highlights:

• Currently working with clients like VMware, Paccar, TEC, Circle K etc.
• Ensuring the clients receive the highest standard of service possible from our company.
• Our duties include communicating with clients regularly, gathering client feedback and encouraging further sales for the client.
• Build relationships with key employees among customers.
• Act as point of contact for complaints and escalate issues as appropriate.

Roles and Responsibilities:

• Acts as primary interface for all customer communications – project planning, schedules, milestones, status reports, invoicing, and overall organization of project related artifacts.
• Create project plans based on Client’s requirement, discussion, documentation and discuss it with Product Team to see if the requirements can be accommodated in future releases.
• Schedule regular meetings with customers to ensure Great customer experience.
• Ensure all internal Teams (Invoice processing, Inventory, Audit and Procurement teams) work hand in hand to carry our daily operational activities for the Clients.
• Plan the release of project deliverables and platform release life cycle.
• Communicate the project-related tasks such as plans, timelines, etc. between different teams and share the updates with the clients.
• Ensuring that day-to-day client deliverables are handled with professionalism and knowledge, leading to a positive client response and delivery.
• Plan and Execute Business review meetings with the clients.
• Client retention and contract renewals.
• Create referable client for new and upcoming business prospects.
• Creates and tracks change request based on clients request according to SOW.
• Update Client health status in sales force and discuss with Senior management.
• rack internal and client ticket created in Jira and ensure the outcome/ ETA is shared with the clients.
• Upsell bases on clients business requirements like - Bill payment, Quote module, end to end Procurement etc.

Program Highlights:

Cotiviti works with more than 180 healthcare payers, including all the top 25 plans in the United States, to deliver higher-performing payment accuracy.

Role and Responsibilities:

• Making Out bond calls to negotiate Medi claim bills on behalf of U.S based Health Care Insurance Company (Horizon Blue Cross blue shield of New Jersey).
• Calling hospitals billing managers, Doctors and Legal Firms and negotiating claims.
• Ensuring the payments for the negotiated claims are made on time.
• Ensuring the both India and US teams are achieving their targets (4.4 million Dollars for India team and 2.2 million dollars for Atlanta Team)
• Provide assistance to US based team as and when needed.
• Travel to US office ( Atlanta and new jersey) and client site based on business requirements.
• Coach Subject Matter experts , Team Leaders and new joiner on the program across locations (India and USA – Atlanta as and when required.
• Participate in Career and Succession planning discussion with Senior Management.
• Team management, Client invoicing, Performance projection reports, and Inventory report.
• Driving Quality and Process improvement initiatives for all assigned projects.
• Establish and Manage Relationship with the Clients, Being the only point of contact for the client and responsible for business operation for both Pune (offshore) and Atlanta team (Onshore team).
• Handling weekly and Monthly client calls.
• Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
• Conducted team member meetings and updated members on best practices and continuing expectations.
• Set clear team goals and delegated tasks and set deadlines.