SACHIN MENON
Bengaluru
Summary
I have 13 years of Work experience in Banking - Liabilities with teams of different sizes. My expertise lies in Product, Program and Project Management- in Lines with Legal, Compliance and RBI guidelines. Identifying Business opportunities and developing Solution based strategies - India and Overseas- under regulatory guidelines - Both Offline and Digital Journey. Driving and implementation of the same through Channels -India and overseas, Branches Sales Teams, and other relevant departments, marketing, alliance management, Strategic Management, for the brand market share. Worked both on-field and in corporate office, with teams of various sizes. I am a self-driven individual who prefers taking ownership and delivering time-bound results.
Overview
14
14
years of professional experience
Work History
Cluster Manager NRI Banking
AU Small Finance Bank Ltd
12.2023 - Current
- Managing and growing the branch banking business within a cluster by coordinating with branch managers and banking personnel
- Handling portfolio of NRI clients along with team and generating revenue
- Acquiring NTB customers in to the bank and provide them with exclusive services
- Building and maintaining healthy business relations with high net worth NR clients, ensuring high customer satisfaction metrics
- Administering growth in CASA, Term deposits and Recurring deposits
- Controlling and monitoring branch resources i.e
- Operating staff, sales team as well as the relationship manager channel for business acquisition
Relationship Manager NRI BANKING
AU Small Finance Bank Ltd
09.2020 - 04.2023
- Designing Solution based Business Proposals for the Customers
- Identifying NR acquisition avenues for the Bank and designing online platforms with IT Teams and Website teams
- Created platforms for the Customers online- A/c opening and lead generation & Remittance- Onboarded 20% Customers online
- Managing NR business of Mumbai, and South cluster
- Responsible for sales, service and distribution of banking products across assets, liabilities and investment products for various customer segments like retail, institutional, government clients through branch channel
- Focus around NTB SB and CA acquisitions, SB strategy is further sliced in to segmental focus on Mass, Affluent, TASC and NRI business
- Enhanced focus on generating quality leads of asset products through branch channel while ensuring strict sales compliance
- Driving third party products cross sales of life and health insurance products through branch channel while ensuring strict sales compliance
- Ensuring implementation of sales process across branches as defined by the organizations
- Responsible for generating TFX income through remittance
- Coordinating with other businesses to provide NRI customers with seamless access to other bank products
- Training and supporting Relationship Managers across regions
Relationship Manager - NRI and Exclusive Banking
Indusind Bank
01.2020 - 09.2020
- Onboarded Shipping Companies for reference-based tie ups which contributed to 5% in overall remittance Income and onboarded more than Seafarers a/c to the Bank
- Conduct regular campaigns & contests for Alliance Partners to facilitate NRI Business
- Conduct on-going training, knowledge series and engagement programs with the offshore teams
- Driving Sales through Branches and other Channels
- Regular tracking, recording and reporting of the NRI Channel metrics including business performance
- Analyze and understand reporting requirements including trend analysis and projections
Business Development, Sales and Marketing
Standard Chartered Bank
05.2016 - 10.2019
- Initiated business promotion alliance with Manpower Consultants, Exchange houses, Online Campaign alliances, website lead generation campaigns, digital alliances for lead generation, Financial Companies and NRI associations
- Formed more than 20 alliances in 18 months
- Build analysis and work with Sales and Customer Marketing to develop/agree clear, specific plans for corrective action
- Ensuring the accuracy of data, documentation, agreements, registrations and their timely dispatch
- Responsible for high quality service, customer relationship management & Compliance
- Ensured high standards of service delivery & query resolution within specified TATs
- Established the standard systems and processes for tracking and monitoring of data and documents
- Promoting brand products through help of various marketing strategies in malls (Centrepoint Sharaf Dg,Virgin,Vox,Reel cinemas
Assistant Manager - CSO
Axis Bank
Mumbai
08.2012 - 03.2016
- Manage client relationships by offering the bank products and services i.e
- Bank deposit, Investment management, Insurance products etc
- Resolving any discrepancies in the cm account such as credit interest, loam discrepancies etc
- Cross selling the product such as Personal loan Insurance, Gold loan, Accounts etc
- Processing Financial as well as Non-financial customer request such as (Fund transfer, Stop payment, Cheque book request etc.)
- Handling cash
- Develop short and long term category strategies based on a thorough understanding of market conditions and trends
- Vault Custodian and locker Custodian and following related process
- Build analysis and work with Sales and Customer Marketing to develop/agree clear, specific plans for corrective action
Sales Manager
FED-BANK
Mumbai
12.2011 - 08.2012
- Worked for FED-BANK (India-Mumbai) from 15th December 2011 to 18th August 2012 As Sales Manager in branch banking
Sales executive
MUTHOOT FINANCE
Mumbai
04.2010 - 12.2011
- Worked for MUTHOOT FINANCE (India-Mumbai) from 5th April 2010 to 14th December 2011 As Sales executive in branch banking
Education
B.COM -
Mumbai University
Mumbai06-2008
Skills
- Product Management
- Program Management
- Project Management
- Legal Compliance
- RBI Guidelines
- Business Opportunities
- Solution Based Strategies
- Offline and Digital Journey
- Channel Implementation
- Branch Sales
- Marketing
- Alliance Management
- Strategic Management
- Brand Market Share
- Digital Contact Centre
- Online Platforms
- Account Opening
- Lead Generation
- NR Channel Structuring
- Solution Based Products
- Process Designing
- RBI Norms
- Business Opportunities Identification
- Convention and Trade Show Management
- Relationship Management
- NRI Banking
- Branch Banking
- Revenue Generation
- NTB Customer Acquisition
- Business Relations
- CASA
- Term Deposits
- Recurring Deposits
- Branch Resources Monitoring
- Relationship Manager Channel
- Business Proposals Designing
- NR Acquisition
- Online Platform Designing
- Mumbai and South Cluster Management
- Sales and Distribution
- Asset and Liability Products
- Sales Compliance
- Third Party Products Cross Sales
- Sales Process Implementation
- TFX Income Generation
- NRI Customer Access
- Relationship Manager Training and Support
- Shipping Companies Tie-ups
- NRI Business Campaigns
- Offshore Team Engagement
- NRI Channel Metrics Tracking
- Business Promotion Alliances
- Online Campaign Alliances
- Lead Generation Alliances
- Data Accuracy and Documentation
- Customer Relationship Management
- Query Resolution
- Data and Document Tracking
- Brand Promotion
- Client Relationship Management
- Bank Products and Services
- Discrepancy Resolution
- Cross Selling
- Financial and Non-Financial Customer Requests Processing
- Cash Handling
- Category Strategies Development
- Vault and Locker Custodian
- Sales and Marketing Analysis
- Corrective Action Planning
- Branch Banking Sales
- Sales Manager
- Sales Executive
- Business Development
- Employee Development
- Customer Service
- Decision-Making
- Training and Development
Accomplishments
- Project Handling - Setting up Digital Contact Centre- Inbound and Outbound, created online Platforms like- Account opening & Lead Generation with AU Small Finance Bank Ltd.
- Structuring NR Channel - AU Small Finance Bank
- Designing Solution Based Products and Processes for various stages in compliant with Bank's standard and policies
- Creating Non-Face to Face account opening process in compliant with current RBI norms
- Identified Business opportunities with different Industries and driving the business though Channels.
- Managed and executed SCB presence in more than 15 Conventions, trade show & Cultural events across UAE. This has resulted in generation of more than 5000 leads and onboarded 10% Customers in 3 months
Languages
English
First Language
Timeline
Cluster Manager NRI Banking
AU Small Finance Bank Ltd
12.2023 - Current
Relationship Manager NRI BANKING
AU Small Finance Bank Ltd
09.2020 - 04.2023
Relationship Manager - NRI and Exclusive Banking
Indusind Bank
01.2020 - 09.2020
Business Development, Sales and Marketing
Standard Chartered Bank
05.2016 - 10.2019
Assistant Manager - CSO
Axis Bank
08.2012 - 03.2016
Sales Manager
FED-BANK
12.2011 - 08.2012
Sales executive
MUTHOOT FINANCE
04.2010 - 12.2011
B.COM -
Mumbai University
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