I aspire to take a challenging position and be a part of efficient, winning team and serve in an organization which offers challenging tasks and where constant up-graduation of knowledge is possible.
Hi, I’m
SACHIN NAIK
Team Leader
Bangalore
Summary
Overview
2025
years of professional experience
6037
years of post-secondary education
6
Certifications
4
Languages
Work History
Concentrix Services India Pvt. Ltd
Lead Operations – Team Leader (E-services)
7 2019 - Current
Job overview
- Mentoring and leading the Lenovo Premium Team (E-services)
- Managing Escalation & Technical Suggestion for Team.
- Create and monitor weekly report on Open aging cases, and productivity.
- Technical Support voice and non-voice.
- Leading Technical Support Activities
- Currently Managing and growing staff team at the Lenovo 24
- 7 Premium care in Bangalore India, Empowering technical skill to train team individual and group.
- Managing and mentoring Premium team of 26 staffs in Bangalore office.
- Delivering a range of support of Lenovo premium laptop, desktop, all in one, and Gaming series machine.
- Working with Lenovo Consumer and maintaining Outage, Attrition, RRR, RDR, APOS, RIR, GPR, PPSN, FCR, FOP, OSAT, CDS, ABD, SLA, AHT and Quality.
- Implementing new learning opportunities in technical training module for team members.
- Working with management team on specific area in order to raise awareness of Lenovo product and support and find new way of support & services to consumer.
- Handling all escalation, Internal, social media, DSAT and external in term of technical/non-technical for the team members and customer.
- Working for team KPI and keeping healthy relation within team member and between Concentrix and Lenovo.
- Provide frontline technical support to end-users via phone, email, and in-person interactions, addressing hardware, software, and network-related issues promptly and effectively.
- Perform remote troubleshooting and diagnostics to identify root causes of technical issues, implementing appropriate solutions and workarounds to minimize downtime.
- Deliver exceptional customer service, demonstrating patience, empathy, and professionalism in all interactions to ensure customer satisfaction and loyalty.
Mphasis An HP Pvt. Ltd.
IT Support Specialist - Mphasis (Bank of America P
09.2013 - 01.2015
Job overview
- Strong knowledge of HP laptops and desktops, including troubleshooting and repair.
- Experience with Citrix environments and Microsoft Professional applications (Office Suite, Windows OS, etc.).
- Familiarity with remote support tools and ticketing systems.
- Previous experience in IT support or help desk roles, specifically handling customer issues in a corporate environment.
- Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
Exercise Department Karwar
Financial Administrator
03.2015 - 09.2015
Job overview
- Audit financial documents and transactions to ensure accuracy, completeness, and adherence to financial policies.
- Maintain organized financial records and documentation.
- Maintain accurate and up-to-date records of employee salaries, deductions, and benefits.
- Coordinate and arrange vehicle auctions, including overseeing logistics, advertising, and promotion of auction events.
- Manage auction documentation and ensure compliance with relevant regulations and policies.
Mobiles 7 - Sales & Services
Proprietor/Owner - Mobile Sales and Services
05.2016 - 06.2019
Job overview
- Develop and implement effective sales and marketing strategies to promote mobile products and services.
- Establish relationships with multiple mobile brands, and negotiate distribution agreements.
- Ensure a high level of customer satisfaction through exceptional service and support.
- Strong leadership and managerial skills, with the ability to motivate and develop a business.
- In-depth knowledge of various mobile brands, devices, and their functionalities.
- Expertise in mobile hardware/software unlocking and troubleshooting.
Education
S.S.L.C
University Overview
- Percentage: 65.12
- University/Board: Karnataka Secondary Education Board, Bangalore
P.U.C-II
University Overview
- Percentage: 51.00
- University/Board: Dept. Of Pre –University, Bangalore
B.COM
University Overview
- Percentage: 67.63
- University/Board: Karnataka University Dharwad
M.Com
University Overview
- Percentage: 72.63
- University/Board: Southwest University
Skills
Technical Support & Troubleshooting
Help Desk Ticketing Systems (Microsoft Dynamics)
Hardware & Software Installation
Network Configuration & Troubleshooting
Remote Desktop Support
Active Directory Management
Customer Service Excellence
Problem-Solving & Analytical Skills
Documentation & Reporting
Certification
Highest CSI (Customer Satisfaction) scorer awarded from Bank of America
Personal Information
Personal Information
- Father's Name: GOPAL NAIK
- Date of Birth: 08/05/1992
- Gender: Male
- Marital Status: Single
Computer Knowledge Applications
Computer Knowledge Applications
- Well versed in Computer Skills
- Troubleshooting on Computer Applications and Windows 10/11
- Troubleshooting on a printer, fax and internet explorer
- Professional in MS-Office (Excel, Outlook and Word)
- Advanced Excel
- Hands on with Nice, CC Pulse application, Power BI
Timeline
Proprietor/Owner - Mobile Sales and Services
Mobiles 7 - Sales & Services
05.2016 - 06.2019
Financial Administrator
Exercise Department Karwar
03.2015 - 09.2015
IT Support Specialist - Mphasis (Bank of America P
Mphasis An HP Pvt. Ltd.
09.2013 - 01.2015
M.Com
01.2020
Lead Operations – Team Leader (E-services)
Concentrix Services India Pvt. Ltd
7 2019 - Current
S.S.L.C
01.2008
P.U.C-II
01.2010
B.COM
01.2018