Sachin P
Kannur,KL
Summary
IT professional with strong foundation in providing exceptional technical support. Proven ability to manage and resolve variety of IT-related issues efficiently. Known for reliable team collaboration and adaptability to dynamic environments. Skills include troubleshooting, customer service, and technical knowledge.
Overview
12
12
years of professional experience
Work History
IT Analyst
Tata Consultancy Services Ltd.
01.2023 - Current
- Client: Ledvance
- Role: Team Leader
- Managing a team of 10 associates
- Delivering flawless customer service in managing incident restoration and service level agreements
- Mentoring and training fellow team members in areas of expertise is also part of their responsibility
- Report pulling skills
System Engineer
Tata Consultancy Services Ltd.
01.2021 - 01.2023
- Client: FLSmidth PVT
- LTD
- Hands on Experience with O365 Admin console for handling user’s Microsoft accounts
- Engineering applications, user creation (Oracle, PDM, Enovia and Atlas)
- Active Directory and Azure Active Directory for user account handling
- Contribute and follow all IT processes as required by IT Management
- Build effective relationships with colleagues and the business to ensure effective IT service delivery
- Responsible for the administration of AD accounts
IT Analyst
FLSmidth Pvt LTD.
01.2019 - 01.2021
- Providing effective Level 1 IT related troubleshooting to our employees
- Handling VPN Secure ID token issues, initial troubleshooting
- Handling software issues via remote, And Hardware issues irrespective of the issues occurred
- Enabling and new User accounts in AD and assigning licenses accordingly
- Hands on Experience in Top desk ticketing tool
- Providing Remote support using Remote tools (TeamViewer and SWC) for resolving the tickets
- Handling and Managing troubleshooting access to shared folders
- O365 Admin console for handling user’s Microsoft accounts
Business Analyst
HDFC
01.2018 - 01.2019
- Servicing high value clients
- Managed new business development and marketing for new and existing products
- Responsible for establishing strong relationships with the larger local businesses in the community
- Assisted in developing marketing materials directed at new and existing corporate customers
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct Research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Provide trustworthy feedback and after sales support
- Qualify leads from marketing campaigns as sales opportunities
Senior Process Executive
Infosys BPM Bangalore
01.2015 - 01.2018
- Assisted customers printer related problems in connecting to their Wi-Fi modems
- Provided On-site technical assistants for Sales Engineering in POC stage of sales agreements Interface daily with our engineering department for external problems
- Handle customer inquiries, complaints and service requests
- Verified case logs on tickets to validate the troubleshooting steps performed by the technician before getting escalated to Tier 2
- Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within SLA time frame
Web Designer
Insight Innovative Solutions
01.2013 - 12.2013
- Decide on the design aspects of the website, such as how to use graphics, links and forms
- Maintaining or updating the website once it is completed by adding new content, illustrations or features
- Talk to clients, and discuss ideas to get a clear understanding of their requirements
Education
BE - Computer science Engineering
Dr. M V Shetty Institute of Technology
Moodbidiri, Karnataka01.2012
Pre University Course -
Sri Ramakrishna Pre University College
Mangalore, Karnataka01.2008
Secondary School Leaving certificate -
Kendriya Vidyalaya No. 2
Mangalore, Karnataka01.2006
Skills
- Ability to understand various processes and systems in a short span of time
- Excellent Communication and Leadership skills
- Honest
- Trustworthy
- Resilient
- Collaborative
- Good people skills
- A good negotiator
- IT troubleshooting
- IT service management
- Multitasking
- Active listening
- Analytical thinking
- Adaptability
Languages
Hindi
English
Malayalam
Kannada
Awards
- Awarded 'Employee of the Month' in recognition of my impeccable Quality & Productivity.
- Represented my team for Volleyball and Cricket at College Level.
- Won First prize for 400 and 800 meters running race.
- Represented the Football Team at School, College.
Hobbies and Interests
- Driving
- Playing football
- Travelling
- Cooking
- Reading Magazines
Personal Information
- Passport Number: L3547439
- Date of Birth: 11/20/89
- Nationality: Indian
- Marital Status: Single
Timeline
IT Analyst
Tata Consultancy Services Ltd.
01.2023 - Current
System Engineer
Tata Consultancy Services Ltd.
01.2021 - 01.2023
IT Analyst
FLSmidth Pvt LTD.
01.2019 - 01.2021
Business Analyst
HDFC
01.2018 - 01.2019
Senior Process Executive
Infosys BPM Bangalore
01.2015 - 01.2018
Web Designer
Insight Innovative Solutions
01.2013 - 12.2013
Pre University Course -
Sri Ramakrishna Pre University College
Secondary School Leaving certificate -
Kendriya Vidyalaya No. 2
BE - Computer science Engineering
Dr. M V Shetty Institute of Technology
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