Sachin Palav
Navi Mumbai
Summary
Dynamic professional with a proven track record at SUTHERLAND GLOBAL SERVICES, enhancing customer satisfaction and streamlining operations. Excelled in SAP functionalities at TLE TECHNOLOGIES PVT LTD, demonstrating strong problem-solving skills. Known for exceptional empathy, patience, and a knack for product sales, consistently exceeding sales quotas by optimizing service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
MUMBAI
02.2019 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed strong relationships with customers by providing personalized assistance and support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided top quality control and eliminated downtime to maximize revenue.
SAP Consultant
TLE TECHNOLOGIES PVT LTD
BANGALORE
01.2018 - 07.2018
- Gathered business requirements for SAP reporting and functionality enhancements.
- Assisted staff and users with computer malfunctions and program problems.
- Troubleshot program and system malfunctions to restore normal functioning.
Education
Bachelor of Science - Industrial Science
Thakur Polytechnic
Mumbai04-2017
Bachelor of Mechanical Engineering - Mechanical Engineering in Aerospace
Thakur Polytechnic
Mumbai02-2017
High School Diploma -
Atomic Energy Central School
Mumbai01-2012
Some College (No Degree) - 12th
Atomic Energy Junior College
MumbaiSkills
- Account updating
- Complaint resolution
- Scheduling
- Training development aptitude
- Product sales
- Empathy and patience
Certification
- Completed Robohelp and Technical Writing courses from Ibruk Institutes
ABILITIES & STRENGTH:
Good Communication Skills (ENGLISH, HINDI, MARATHI)
Ready To Take Responsibility
Quick Learner & Good Interpersonal Skills.
Works In a Non-Profitable Organization (NGO) for Welfare Of Society & Country.
Declaration
I hereby declare that all the Information furnished above is true, complete to best of my knowledge & belief.
Timeline
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
02.2019 - Current
SAP Consultant
TLE TECHNOLOGIES PVT LTD
01.2018 - 07.2018
Bachelor of Science - Industrial Science
Thakur Polytechnic
Bachelor of Mechanical Engineering - Mechanical Engineering in Aerospace
Thakur Polytechnic
High School Diploma -
Atomic Energy Central School
Some College (No Degree) - 12th
Atomic Energy Junior College
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