Tripti Narzary
Ahmedabad
Summary
Customer Service Representative with a proven track record of delivering exceptional support and efficiently resolving customer inquiries. Expertise in communication and problem-solving contributes to enhanced customer satisfaction and loyalty. Recognized for improving team performance through the sharing of knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Restores Specialist and Fraud Analyst
Ienergizer IT Services Pvt Ltd - SFO
Noida
06.2019 - 12.2024
- Worked as a restoration specialist, where we provided resolution to the queries regarding stolen accounts, account restoration, and virtual currency restoration.
- Worked on various tools such as Zendesk, CRM, and Playvox.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Conducted detailed analysis of fraudulent activities to identify patterns and prevent recurrence.
- Collaborated with cross-functional teams to investigate suspicious activities and take appropriate actions.
- Answered emails regarding any issues that a user/player is having.
- Investigated the fraudulent accounts and take action on them in order to stop any further activities.
- Implemented strategies to detect and mitigate online gaming fraud, reducing losses and improving security.
Education
Bachelor of Arts -
Upendra Nath Brahma College
Assam05-2019
Skills
- Conflict Resolution
- Proficient in SFO mechanics
- Proficient Written Communication
- Collaborative Teamwork
- Professional Mentorship
- Customer Service Excellence
- Account Restoration, Fraud Detection, and Prevention Strategies
- Investigative Skills
- Proficient Typing Ability
Affiliations
- Participated in National Cadet Corps (NCC)
Languages
English
First Language
Hindi
Advanced (C1)
C1
HOBBIES
- Tourism
Timeline
Restores Specialist and Fraud Analyst
Ienergizer IT Services Pvt Ltd - SFO
06.2019 - 12.2024
Bachelor of Arts -
Upendra Nath Brahma College
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