Summary

Overview

Work History

Education

Skills

Certification

Timeline

Sachin Saini

Security Engineer

Chandigarh

Summary

Seasoned professional with a strong foundation in audit and compliance, complemented by expertise in product support and technical solutions. Recognized for a collaborative approach, adaptability, and a results-oriented mindset. Skilled in troubleshooting, developing technical documentation, and ensuring clear, effective customer communication. Reliable in responding to changing business needs and committed to enhancing operational efficiency.

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Product Support Engineer III

Zscaler

Chandigarh

07.2023 - 02.2025

Handle, escalate, and ensure timely and effective resolution of customer issues related to technical support, services, and infrastructure involving Zscaler products and technologies.
Provide expert technical support for Zscaler products, ensuring efficient and effective resolution of customer issues.
Work cross-functionally with internal teams to diagnose root causes and implement sustainable solutions for recurring problems.
Develop and maintain documentation, contributing to both internal and customer-facing knowledge bases with best practices and troubleshooting guides.
Mentored junior engineers on best practices in technical problem-solving and customer service excellence.

Network Support Engineer

Dublin

02.2022 - 06.2023

Offer on-site assistance to the team.
Excel in client management, prioritizing issues and ensuring resolution within the SLA.
Serve as a crucial facilitator for the remote team during the installation of devices such as routers, switches, firewalls, servers, etc., in the data center.
Act as a substitute engineer for several clients located in Ireland.
Engage in Azure Cloud deployment for a variety of clients.

Network Security Engineer

Adobe Systems

Noida

08.2019 - 01.2022

Proficient in managing diverse systems including Palo Alto, Panorama Checkpoint, Microsoft Azure, AWS, Splunk, F5-LTM, BanyanOps, Docker, Kubernetes, and Git for version control.
Experienced in architecting Azure Cloud solutions, specifically for migrating on-premises databases to Azure.
Coordinated with multiple teams to establish Site-to-Site (S2S) connections, Express Route VPN, and fine-tune rules and policies.
Proficient in troubleshooting live environmental issues through techniques such as capturing traffic and monitoring counters.
Implemented Quality of Service (QoS), Decryption, Application layer filtering, and URL filtering.

TAC Engineer (Palo Alto)

CSS Corp

Chennai

04.2018 - 07.2019

Liased with global Network Administrators, analyzed configurations, and recommended optimal adjustments.
Assisted in deploying Palo Alto (PA) devices in cloud environments like Azure and AWS.
Managed priority calls within Service Level Agreement (SLA), including troubleshooting and resolving issues.
Configured and resolved advanced features such as Firewall Administration, Authentication, Certificate Management, Threat Prevention, URL Filtering, Quality of Service (QoS), VPNs, and High Availability.
Ensured interoperability of Palo Alto Networks Next Generation Firewalls with products from other vendors.
Replicated client-reported issues in a lab environment using firewalls, and conducted research to find solutions.

Associate Engineer – Network Services

Velocis Systems Pvt. Ltd

Gurgaon

07.2016 - 03.2018

Offered Technical support and installed various network devices for clients, including CHECKPOINT, ASA, BIG IP LTM 6900, and Cisco devices, etc.
Provided L2 & L3 support, replaced faulty devices, and coordinated with internal teams such as TAC, NOC, Media, Data Center, and Project, in addition to configuring and troubleshooting VLANS, Inter-VLAN Routing, Trunk Links, and STP.

Education

Master of Science - Data Analytics

Dublin Business School

Dublin, IR

01.2023 - 03.2024

Master of Science - Information Technology

Punjab Technical University

Jalandhar, India

08.2015 - 07.2017

Bachelor of Science - Mathematics

SD College (Lahore)

Ambala, India

01.2011 - 08.2014

Skills

Audit planning (CIS Benchmarks, , PCI DSS, etc )

Risk planning and mitigation (NIST CSR 2,

Compliance monitoring

VPN configuration/ troubleshooting (Ipsec, SSL)

Hardware diagnostics

Network and Security protocols (TCP, IP, SSL, DNS, DHCP, HTTP, VPN (Ipsec and SSL)

Load balancing

Firewall administration (Palo Alto, Checkpoint, Asa,etc)

Cloud technologies (AWS, Azure, etc)

Wireshark, Fiddler, HttpNetworkSniffer, Tftp Server

Training and mentoring