SACHIN SATYANARAYAN DAYAL
Mumbai
Summary
Dynamic finance professional with a proven track record at Johnson Controls India Pvt Ltd, achieving a 90% collection rate. Skilled in financial forecasting and client relationship management, I excel in process improvement and team leadership, driving strategic initiatives that enhance cash flow and optimize collections across diverse portfolios.
Overview
2026
2026
years of professional experience
Work History
Manager - OTC Collection Process
Johnson Controls India Pvt Ltd
Pune
01.2021 - Current
- Managed a financial portfolio of approximately $7–8M AUD across the Fire & Security and Retail sectors, achieving a 90% collection rate in the Australia, New Zealand, Singapore, Malaysia regions, while aligning with strategic financial goals.
- Prepared financial forecasts, variance analysis, and performance reports to support data-driven strategic decision-making, and improve cash flow management and DSO.
- Lead monthly client review calls, addressing requirements, follow-ups, and actionable items to optimize client satisfaction.
- Prepare daily, weekly, and monthly reports, including trend analysis, to inform and strategize collections processes.
- Spearheaded the transition to a new ERP system, streamlining operations, improving data accuracy, and enhancing financial reporting and analysis capabilities.
- Collaborated with the operations team to assess credit limits, evaluate client creditworthiness, and align financial strategies with business performance goals.
- Develop and implement strategies to minimize delinquency levels and resolve escalated cases, including non-payment issues.
- Conduct training for team members on SOPs, process improvements, and customer service best practices.
Senior Associate
Next Services H.S.S Pvt Ltd
MUMBAI
2016 - 2020
- Directed the end-to-end financial lifecycle, including revenue collections, dispute resolution, and client relationship management, while preparing detailed financial forecasts and performance reports to support strategic decision-making.
- Provided comprehensive financial reports, including trend analysis and performance metrics, to support budgeting, forecasting, and decision-making processes.
- Conducted variance analysis to identify trends and discrepancies, providing actionable insights for leadership to improve cash flow management and financial outcomes.
- Built and maintained strong client relationships by addressing queries and resolving issues within the agreed TAT, enhancing client satisfaction and retention.
- Designed and implemented strategies to minimize delinquency rates, resolve overdue invoices, and mitigate financial risks across multiple portfolios.
- Delivered financial planning and operational support by preparing daily, weekly, and monthly reports, ensuring accuracy, and aligning them with organizational goals.
- Handled high-priority escalations, and provided regular client updates via weekly calls and reports.
- Led training sessions for new team members, sharing expertise in customer service and account management.
Account Executive - Receivables
Gebbs Health Care Solutions Pvt Ltd
MUMBAI
06.2015 - 06.2016
- Oversaw individual collections portfolio, managing AR processes, and collecting on past-due accounts.
- Enhanced collections performance by developing rapport with clients, and maintaining regular communication.
- Responsible for sending weekly, monthly, quarterly, and yearly reports to clients within the TAT.
- Call back customers for identified cases, if required, to ensure complete customer satisfaction before the closure of cases.
- Team Leadership & Training: Trained team members on processes, SOPs, and performance improvement strategies.
Education
Bachelor of Commerce - Graduate
University of Mumbai
Mumbai01.2015
HSC - Maharashtra
Lord`s Universal College
Maharashtra01.2012
SSC - Maharashtra
St`Paul High School
Maharashtra01.2009
Skills
- Client and business coordination
- Multitasking
- Leadership and team management
- Organization and discipline
- Financial forecasting
- Risk management
- Dispute resolution
- Problem solving
- Process improvement
- Time management
- Data analysis
- Trend analysis
- Cash flow optimization
Hobbies and Interests
- Scrabble
- Travel
- Listening to Music
Languages
- English, Fluent
- Hindi, Fluent
- Marathi, Fluent
Personal Information
- Date of Birth: 07/30/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
Manager - OTC Collection Process
Johnson Controls India Pvt Ltd
01.2021 - Current
Account Executive - Receivables
Gebbs Health Care Solutions Pvt Ltd
06.2015 - 06.2016
Senior Associate
Next Services H.S.S Pvt Ltd
2016 - 2020
Bachelor of Commerce - Graduate
University of Mumbai
HSC - Maharashtra
Lord`s Universal College
SSC - Maharashtra
St`Paul High School
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