Hi, I’m
Sachin Sawant
Operation Manager In Revenue Cycle Management
Mumbai,Maharashtra
Summary
Results-driven professional with over 19 years of experience in Revenue Cycle Management (RCM) and a strong background in Operations Management. Possessing an MBA in Operations Management, I have a proven track record of optimizing financial performance and driving operational efficiency within the healthcare industry. My expertise lies in streamlining processes, reducing costs, and enhancing revenue streams through the implementation of strategic initiatives and best practices. With a keen eye for detail and a deep understanding of RCM methodologies, I have successfully led cross-functional teams, implemented innovative technologies, and achieved substantial improvements in revenue generation and overall operational effectiveness. A dedicated leader with exceptional communication and interpersonal.
Overview
18
years of professional experience
1
year of post-secondary education
1
Language
Work History
Guidehouse India Pvt LtdTrivandrum, Kerla
Operation Manager
09.2021 - Current
Job overview
- Handle team size of 145 members which includes (1 AM, 7 TL)
- Manages RCM team operations includes all aspects of AR Follow up, Rejections, Payment posting & Credit balance
- Supervises and develops RCM team members
- Responsible to make a strategy of work allocation, training, and problem resolution; evaluating performance and making recommendations for action; motivating employees to achieve peak productivity and performance
- Prioritize work and deploy staff as required to ensure client needs are met regarding on-time delivery of services and quality of work
- Develops, reviews and enhances operating policies and procedures to improve quality and efficiency
- Coordinate team members PTO (Paid time off) in a manner that does not negatively impact necessary daily deliverables
- Review performance of Process regularly with the team and with Operation’s Heads
- Identify process gaps and initiate discussions with client and should be able to effectively articulate the benefits
- Identify and suggest automation opportunities to improve project performance
- Managing the P&L for the process
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
GeBBS HEALTHCARE SOLUTIONSMumbai
Deputy Manager
04.2021 - 09.2021
Job overview
- Handle a team size of 58 members which includes 4 TL, 2SMEs & 1 Line Trainer
- Review of allotment and work load balancing
- Day to day management of client deliverables and escalation
- Day to day people management & Performance and feedback Management
- Team and operation Representation for client calls
- Verifying the core system to control the workflow including data management
- Establish a robust quality assurance utility & culture that focuses operations management on improving service quality, minimizing cost of errors and poor processing
- Driving quality improvement initiatives to ensures avoidance of penalty.
GeBBS HEALTHCARE SOLUTIONSMumbai
Assistant Manager
07.2017 - 03.2021
GeBBS HEALTHCARE SOLUTIONSMumbai
Senior Team Leader
12.2014 - 07.2017
GeBBS HEALTHCARE SOLUTIONSMumbai
Team Leader
12.2012 - 12.2014
GeBBS HEALTHCARE SOLUTIONSMumbai
Team Coach
11.2010 - 12.2012
GeBBS HEALTHCARE SOLUTIONSMumbai
Account Receivable Associate
01.2008 - 11.2010
GeBBS HEALTHCARE SOLUTIONSMumbai
Process Associate
03.2006 - 01.2008
Education
Effective Project Management AcademyMumbai, India
Project Management Professional (PMP)
03.2019 - 03.2019
Mahatma Gandhi UniversityMeghalaya, India
MBA from Operation Management
03.2013 - 08.2013
SSA Consulting GroupMumbai
Lean Six Sigma Green Belt (LSSGB) from Quality Management
03.2014 - 04.2014
Star Certification Certificate For Team LeadersMumbai
Star Certification Certificate For Team Leaders in OnTrac Program (certification # 12068112015) from Operation Management
09.2015 - 09.2015
Skills
Project Planningundefined
Accomplishments
- Dexterously complied with the norms required to maintain Quality Standards.
- Highly appreciated from client about the consistently achieved the quality scores more than 98% for 7 months in year.
- Deftly performed staff weekly/monthly performance reviews & periodic corrective action function in a timely manner.
- Adroitly assured that the procedures are followed by team members regarding the problem identification and resolution system.
- Adeptly facilitated the solution of problems through SWOT analysis & brainstorming.
- Streamlined processes & enhanced client satisfaction level.
- Accredited with the Best Leo Leader Award in October 2010 & the Best Supervisor Award in 2009.
- Awarded Best Manager for (April to June, 2020)
Professional Value Offered
An MBA Operations and Lean Six Sigma Green Belt Trained Customer Service Professional with 19 years’ rich ITES Management Domain experience seeking to chart a leadership role in global environs and a world class organization that seeks exceptional skills.
Managed
- RCM (Revenue Cycle Management)
- Operations Management / Receivable Management
- Team Management
- Project Planning
Out Of The Box Thinker
True
Established Processes
True
Streamlined Workflow
True
Team Work Environment
True
Timely Availability Of Business Information
True
Domain Expertise
True
Due Diligence Practices
True
Team Supervision
True
Relationship Management
True
Communication Abilities
True
Analytical Skills
True
Problem Solving Skills
True
Passion For High Quality
True
Supervisory Skills
True
Mentoring Skills
True
Professionalism
True
Notable Credits
- Currently handles 4 projects & all projects collection goal is overachieved in last 5 months.
- Appreciated by those clients in Quarterly Business Review for exceeded cash collection goal & reduced aged claims
- Implemented Appeal automation process to reduce appeals TAT.
- Rewarded “Best Manager” Quarterly award for Sept, 2022.
Personal Information
- Mumbai
- Pune
- Date of Birth: 04/22/78
- Nationality: Indian
- Marital Status: Married
Timeline
Operation Manager
Guidehouse India Pvt Ltd
09.2021 - Current
Deputy Manager
GeBBS HEALTHCARE SOLUTIONS
04.2021 - 09.2021
Effective Project Management Academy
Project Management Professional (PMP)
03.2019 - 03.2019
Assistant Manager
GeBBS HEALTHCARE SOLUTIONS
07.2017 - 03.2021
Star Certification Certificate For Team Leaders
Star Certification Certificate For Team Leaders in OnTrac Program (certification # 12068112015) from Operation Management
09.2015 - 09.2015
Senior Team Leader
GeBBS HEALTHCARE SOLUTIONS
12.2014 - 07.2017
SSA Consulting Group
Lean Six Sigma Green Belt (LSSGB) from Quality Management
03.2014 - 04.2014
Mahatma Gandhi University
MBA from Operation Management
03.2013 - 08.2013
Team Leader
GeBBS HEALTHCARE SOLUTIONS
12.2012 - 12.2014
Team Coach
GeBBS HEALTHCARE SOLUTIONS
11.2010 - 12.2012
Account Receivable Associate
GeBBS HEALTHCARE SOLUTIONS
01.2008 - 11.2010
Process Associate
GeBBS HEALTHCARE SOLUTIONS
03.2006 - 01.2008
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