Sachin Sawant

Client Portfolio and Team Leadership

• Oversee service delivery for a multi-client portfolio across payroll and garnishment.
• Lead cross-functional collaboration with North American teams through.
• Strategic touch-base calls to proactively identify and resolve operational issues.
• Direct performance management initiatives and talent development across multiple service lines.

Operational Excellence and Quality Assurance.

• Implement robust queue management, SLA monitoring, and quality frameworks.
• Maintain comprehensive process documentation, and drive continuous process optimization.
• Generate detailed billing reports and performance dashboards for stakeholders' visibility.

Risk Management and Business Continuity

• Conduct FMEA assessments to identify potential operational risks, and implement preventive control measures.
• Lead root cause analysis for escalations, and develop corrective action plans.
• Maintain and update Business Continuity Planning protocols, including critical resource identification.

Change Management and Client Relations

• Manage complex change requests and work transition initiatives from North American teams.
• Handled end-to-end onboarding of new clients, including system setup, process alignment, and stakeholder coordination.
• Facilitate monthly operational reviews, with comprehensive meeting documentation.
• Drive colleague engagement initiatives and collaborate with HR on workforce-related matters.

• Quality Check & Process Standardization: Led quality assurance initiatives and standardized processes to improve consistency and reduce errors.
• Process Updates and Tracking: Maintained up-to-date documentation and tracked process changes to ensure alignment with business and regulatory needs.
• FMEA and JFC: Applied Failure Mode and Effects Analysis (FMEA) and Job Function Coding (JFC) to proactively identify and mitigate risks.
• Training and Mentoring: Delivered structured training programs and mentored team members to enhance skill sets and performance.
• Refresher and Error Sessions: Organized targeted sessions to address recurring errors and reinforce best practices.
• System Testing: Participated in system testing cycles to validate functionality and ensure readiness for deployment.

• Managed end-to-end payroll garnishment pay run activities, including payline validation, resolution of off-cycle ticket requests, execution of payroll adjustments, and troubleshooting lock list errors through effective coordination with cross-functional teams and domain experts.
• Payroll Processing (Garnishment Expertise): Specialized in handling complex garnishment cases, ensuring accurate deductions, and compliance with legal requirements.
• Audit Calibration: Conducted regular audits and calibrations to maintain payroll accuracy and compliance standards.

• During my tenure at Hexaware, I was part of the Healthcare department, supporting operations on the payer side.
• My responsibilities included processing insurance claims and executing payments to U.S.-based healthcare providers, ensuring strict adherence to regulatory and organizational guidelines.
• Processing: End-to-end insurance claim processing and auditing.
• Training: Training for new hires.
• Production: Top performer in regard to productivity.