SACHIN SHARMA
Business Analyst
Bangalore,Karnataka
Summary
Self motivated with 2+ years of experience and driven by analyzing, optimizing, and implementing cutting-edge solutions and highly analytical team player with excellent multitasking abilities and a flexible approach to managing competing priorities with excellent organizational skills.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
9
9
Certifications
Work History
Manager Business Process Excellence
Solar Village Enterprise
Lucknow, Uttar Pradesh
03.2022 - 05.2022
- Worked on different CRM tools like (FreshSales, ZOHO, Lead squared etc.) to maintain all the data digitally
- Prepared Daily Dashboards like Business Input/output, Customer Happiness, Payment Collection with respect to KRA's and KPI's
- Helped to get Business Insights through BI tools like Power BI/Tableau/Google Analytics
- Prepared Work Flows as per Business process using PowerPoint and other related tools.
- Used Microsoft Word and other software tools to create documents and other communications.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
Inside Sales Manager
Deskera
Bangalore, Karnataka
09.2021 - 12.2021
- Individual contributor provided new customer acquisition from all over India
- Helped to maintain Lead quality through high lighting duplicate leads
- Send Daily Performance Tracker dashboards to upper management to track team performance
- Performed analysis to improve my team’s performance
- Provided business insights & formulate ongoing actionable recommendations for the team.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Inside Sales Manager
ClearTax
Bangalore, Karnataka
07.2020 - 08.2021
- Working knowledge of CRM for lead, contact, pipe, forecast management.
- Worked independently with multiple tasks like managing CRM at the same time also provided customer support, Helped sales team in deal closure, posting daily/weekly/monthly reports etc.
- Listen to phone calls throughout the day to improve performance and ensure Quality Assurance levels are met.
- Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.
- Worked closely with other departments to promote products and marketing campaigns.
Associate Relationship Manager
ClearTax
Bangalore, Karnataka
01.2020 - 07.2020
- Helped existing customers to file their GST Returns, Download Compliance Reports.
- Worked with Existing customers to reconcile their sales and purchases data.
- Even provided support if they were facing any problem with our SAAS platform.
- Assisted my team in creation of training presentations for the management team using PowerPoint.
- Every day I was posting Daily Performance Report of customer service/support.
- Assisted customers with opening accounts and signing up for new services.
Trainee Engineer
Amber Enterprises India Limited
Greater Noida, Uttar Pradesh
06.2018 - 07.2018
- I was in Production and Manufacturing Department where my work was to keep the process hurdle.
- Free, productive and time efficient and also I have to make the reports for the production process and share it with upper management.
- I have helped to improve the production process by applying the Method study, Motion study and by various Charts Technology etc.
- The organization rewarded me the certificate as an appreciation.
- Aided in analyzing, designing and implementing solutions based on provided customer parameters and needs.
- Completed project documentation, updated and distributed to appropriate project personnel.
Education
Bachelor Degree - Mechanical Engineering
Lovely Professional University
Phagwara, Punjab 08.2016 - 05.2020
High School Diploma -
S. V. M. Inter College
Shahjahanpur, Uttar Pradesh 05.2016 - 05.2020
Skills
ETLundefined
Certification
Business Analyst with Excel - Simplilearn
Timeline
Google Analytics - Simplilearn
05-2022
Data Visualization using Tableau – Great Learning
05-2022
The Complete SQL Bootcamp 2022: Go from Zero to Hero - Udemy
05-2022
Introduction to Data Analytics - Simplilearn
05-2022
Manager Business Process Excellence
Solar Village Enterprise
03.2022 - 05.2022
Power BI Essential for Business Intelligence - Udemy
11-2021
Tableau Essential - Simplilearn
11-2021
Business Analyst with Excel - Simplilearn
10-2021
Microsoft Excel -Basic Excel/ Advanced Excel Formulas - Udemy
10-2021
Agile Project Management: Agile, Scrum, Kanban & XP - Udemy
10-2021
Inside Sales Manager
Deskera
09.2021 - 12.2021
Inside Sales Manager
ClearTax
07.2020 - 08.2021
Associate Relationship Manager
ClearTax
01.2020 - 07.2020
Trainee Engineer
Amber Enterprises India Limited
06.2018 - 07.2018
Bachelor Degree - Mechanical Engineering
Lovely Professional University
08.2016 - 05.2020
High School Diploma -
S. V. M. Inter College
05.2016 - 05.2020
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