SACHIN SHARMA
86/A STREET NO-1 THAPAR NAGAR MEERUT
Overview
13
13
years of professional experience
Work History
ASSITANT SHOWROOM MANAGER
TR SAWHNEY AUTOMOBILES (NEXA)
MEERUT
01.2019 - Current
- Provided exceptional customer service by greeting and assisting customers in the showroom.
- Developed strategies to increase sales, enhance efficiency, and improve customer satisfaction.
- Organized merchandise displays to create a visually appealing environment and maximize sales potential.
- Created weekly schedules for staff members to ensure adequate coverage of the showroom floor.
- Trained new employees on company policies and procedures, as well as product knowledge.
- Monitored inventory levels to ensure availability of products for customers.
- Conducted regular performance evaluations of staff members and provided feedback for improvement.
- Resolved customer complaints in a timely manner and maintained positive relationships with clients.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
SR.RELATIONSHIP MANAGER
RAJ SNEH (NEXA)
MEERUT
01.2016 - 12.2018
- Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
- Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
- Analyzed customer data to identify areas of risk and potential opportunities for growth.
- Prepared detailed reports on customer activities for management review.
- Maintained an up-to-date understanding of industry trends and best practices in order to remain competitive in the marketplace.
- Monitored customer feedback to assess satisfaction levels and develop improvement plans accordingly.
- Resolved customer inquiries or complaints promptly and efficiently in accordance with established guidelines.
Team Leader
GS NISSAN
MEERUT
07.2011 - 12.2015
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
Education
MBA - SALES AND MARKETING
SWAMI VIVEKANAND SUBHARTY UNIVERSITY
MEERUTR03-2019
M.COM -
DN COLLEGE
MEERUT04-2011
B.COM -
DN COLLEGE
MEERUT04-2006
Intermediate Certificate -
GIC
MEERUT04-2003
Skills
- Sales analysis
- Digital Parameters
- Staff Meeting
- Enq follow-ups
- Brand awareness
- Hyp Enq and Walk-IN Report
- NPS
- Lost Enq Analysis
- Pending Booking Tracking
- Minimize Customer Complaint
- After Sales Satisfaction
Affiliations
- Playing Cricket
- Travelling
- Watching Web Series
Languages
Hindi
First Language
English
Beginner
A1
Accomplishments
- NEXA CERTIFIED SRM
- NEXA CERTIFIED RM
PERSONAL DETAIL
- DOB-14-08-1986
- GENDER-MALE
- STATUS-MARRIED
Timeline
ASSITANT SHOWROOM MANAGER
TR SAWHNEY AUTOMOBILES (NEXA)
01.2019 - Current
SR.RELATIONSHIP MANAGER
RAJ SNEH (NEXA)
01.2016 - 12.2018
Team Leader
GS NISSAN
07.2011 - 12.2015
MBA - SALES AND MARKETING
SWAMI VIVEKANAND SUBHARTY UNIVERSITY
M.COM -
DN COLLEGE
B.COM -
DN COLLEGE
Intermediate Certificate -
GIC