SACHIN SHARMA

• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Mentored team members to enhance professional development and accountability in workplace.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Led employee relations through effective communication, coaching, training, and development.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

• Built strong relationships with advisors through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Supervised team members to confirm compliance with set procedures and quality requirements.

• Listened to customers' questions and concerns to provide answers or responses.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.

• Percentage: 75%
• Board: PSEB

Diploma in Electronic & Communication Engg. From Rayat Polytechnic College, Railmajra affiliated to PSBTE & IT Chandigarh Batch 2011 to 2014.

• Ranked 5% in Class.
• Embedded System, Mezon tech pvt ltd., Completed 2015.