Micros billing system
Sachin Shatavani
hotelier
dandeli ,WB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Food and Beverage Supervisor
Ansh Resort
09.2022 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Conducted routine equipment maintenance checks to reduce downtime and extend lifespan of machinery.
- Effectively managed customer complaints, resolving issues promptly and professionally.
- Engaged customers to help create superior food and beverage experience.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
Room Service Associate
Four Point By Sheraton
08.2019 - 07.2022
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Verified accuracy and quality of orders before delivery.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Protected guests by following proper food handling procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Coordinated with other departments such as housekeeping and front desk to address any additional guest needs or concerns swiftly.
- Used POS system to enter orders, process payments and issue receipts.
Hotel Intern
Aloft Hotel
11.2018 - 04.2019
- Collaborated with team members to consistently deliver high-quality services across all departments.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Provided support to restaurant staff during peak hours, enhancing dining experiences for guests.
- Contributed to marketing efforts by promoting special offers, events, and hotel facilities on social media platforms.
- Managed front desk operations, effectively handling reservations, cancellations, and special requests.
Education
No Degree - Hotel And Motel Management
St Joseph Institute of Hotel Management
Belgaum, India 04.2001 -
High School Diploma -
Janata Vidyalaya Dandeli
Dandeli 04.2001 -
Skills
Mail handling
Software
Timeline
Food and Beverage Supervisor
Ansh Resort
09.2022 - Current
Room Service Associate
Four Point By Sheraton
08.2019 - 07.2022
Hotel Intern
Aloft Hotel
11.2018 - 04.2019
No Degree - Hotel And Motel Management
St Joseph Institute of Hotel Management
04.2001 -
High School Diploma -
Janata Vidyalaya Dandeli
04.2001 -
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