Sachin Shidunkar
Koparkhairne
Summary
Client Servicing and sales with over 14 years of experience. Focused and goal-driven with strong work ethic, continuously striving for improvement coupled with a commitment to offer quality work. Adaptable and a quick learner with skills to work under pressure. Possesses strong negotiation, communication, and analytical skills.
Overview
11
11
years of professional experience
Work History
Deputy Manager of Operations /Vendor Manager/Dialer
HDFC ERGO GENERAL INSURANCE
Mumbai
07.2021 - Current
- Managing process of 91 seats - In-house & Outsourced Business (Vendor Management)
- Managing LOB's - Health & Motor Insurance
- Responsible for End-to-end Sales Target, Net Pull Conversion, and business Premium Amount (GwP) of In-house Team and outsourced Business.
- Assisting the Marketing Team with Monthly Advertising Templates via Email & WhatsApp
- Responsible for Outsourced business Billing & Invoices
- Managing Dialer for Premium Campaigns - OZONETEL Dialer Services for In-house Team ( 70 License )
- Responsible for all activities related to Dialer Services from ID Creations to Campaign Planning
- Managing TRUECALLER Services for In-house Team
- Conducted regular training sessions with agents to ensure compliance with insurance regulations.
- Analyzed customer data to identify potential sales opportunities and trends.
- Evaluated agent performance, identified areas of improvement, and implemented corrective action plans when necessary.
Sr Lead - Operations
Hexaware Technologies LTD - BPS
Navi Mumbai
09.2019 - 07.2021
- Handling Team Size of 20 seats
- Responsible for End to End sales, Volume Target and Sales target
- Responsible for Revenue Provision to complete 100% team billing closure
- Responsible for Data Management – Dialer Activity of whole process
- Responsible for controlling, managing Shrinkage & Attrition rate of the team, Overall Team's Performance & Productivity
- Responsible for Client requirement reports – Sale Report File, FR Cases.
- Created detailed reports outlining data trends, customer feedback, process improvements.
Deputy Manager - Operations
Qconneqt Business Solutions Ltd
Navi Mumbai
11.2018 - 08.2019
- Handled process of 70 seats
- Managed 3 LOB's - Health, Motor & 2Wheeler Insurance
- Responsible for Revenue Provision to complete 100% billing closure
- Responsible for Sales Target, Net Pull Conversion & Business Premium Amount
- Responsible for updating the Client for DAR (Daily Achieved Rate) against DRR (Daily Required Rate), All MIS Data Reports, Billing and Sales Dashboard
- Responsible for controlling and managing Attrition Rate of the team, Overall Team's Performance & Productivity.
Assistant Manager - Operations
Home Credit India Finance PVT. LTD
Mumbai
06.2016 - 11.2018
- Head count capacity 135 seats
- (NHT manpower)
- Responsible for End to End sales, Volume Target and Sales target
- Managing Shrinkage planner as per Process benchmark
- Tracking Budgeted Volume as per YTD target
- Core Responsibilities of Training new Process update to all
- Managing report with CRM analytics team
- Member of cultural activities.
HNI Executive/Team Leader/Assistant Manager - Operations
Intelenet Global Services
Mumbai
11.2012 - 06.2016
- Handled 150 seats
- (Earlier handled HNI part)
- Responsible for Revenue Provision to complete 100% billing closure (Management Expectations)
- To fulfill Clients expectations of Credit Card sales
- Responsible for updating the Client for DAR (Daily Achieved Rate) against DRR (Daily Required Rate), Data Intensity Report, Performance and Productivity Report, Lead File, Telecom Billing and Sales Report
- Responsible for controlling and managing Attrition Rate of the team, Team's Performance & Productivity
- To fulfill Clients expectations of Credit Card sales
- Responsible for updating the Client for DAR (Daily Achieved Rate) against DRR (Daily Required Rate), Data Intensity Report, Performance and Productivity Report, Lead File, Telecom Billing and Sales Report.
Senior Customer Care Executive
SDF HHRC PVT LTD
08.2012 - 11.2012
- To handle a team of 8 employees
- To train new employees regarding overall process of the Company (Technical & Non-Technical)
- To submit monthly report to Branch Manager regarding monthly usage of petty cash, attendance-leave record, cash collection and deposition report and process report
Marketing Back Office Executive
Acuprint Printing Solutions Ltd
Mumbai
- Responsible for checking samples and send them to Client for final print
- Keep updating about the orders for Rotagraving Cylinder to Factory
C.I.E (Customer Interactive Executive)
Reliance ADAG Group
Mumbai
- Responsible for end to end Customer Service
- Responsible for handling team of 10 agents under the Team Leader as an Assistant Team Leader
- Maintain the score board of agents on daily basis
- Update the agents on daily basis about their productivity
- Handle escalation calls of HNI (High Network Individual) customers.
Receptionist cum Telephone Operator
S.R.Mehta Cardiac Institute
Mumbai
- Responsible for Front Office work i.e
- From admission to discharge of patients
- Responsible for Billing, Filing and handling Cash
- Responsible for keeping update about appointments of Doctors and Surgeons
- Responsible for handling enquiry calls and all extensions.
Education
Bachelor Program in Business Administration – BBA -
CEIMS
12th (Commerce) -
Modern College, Matunga, Mumbai University
Skills
- MS Office – Word, Excel, OutlookPowerpoint
- Vendor Relationship Management
- Dialer Skills
- Operations Management
- Marketing Strategies
- Direct Sales
- Data Management
- Performance Improvement
Accomplishments
- Promoted to manage 1st Outsourced business of HDFC ERGO as CLIENT
- Yuva Star Award for Annual Performance – Hexaware BPS Ltd
- Star Award for Q1 Performance – Hexaware BPS Ltd
- HCI Star Award for Q4 Performance – Home Credit India Finance Ltd
- I Sparkle Award for Best Manager Category for Annual Performance – Intelenet Global Services Ltd.
- IJP Promotion from Team Lead to Assistant Manager - Intelenet Global Services Ltd
- Rising Star Award for Best TL - Intelenet Global Services Ltd
- Best Performer of the process Certificate in Reliance ADAG Group.
Personal Information
- Married
- Passionate for Cricket
- Personal happiness - Dancing
Languages
English
First Language
Hindi
Beginner
A1
Marathi
Beginner
A1
Timeline
Deputy Manager of Operations /Vendor Manager/Dialer
HDFC ERGO GENERAL INSURANCE
07.2021 - Current
Sr Lead - Operations
Hexaware Technologies LTD - BPS
09.2019 - 07.2021
Deputy Manager - Operations
Qconneqt Business Solutions Ltd
11.2018 - 08.2019
Assistant Manager - Operations
Home Credit India Finance PVT. LTD
06.2016 - 11.2018
HNI Executive/Team Leader/Assistant Manager - Operations
Intelenet Global Services
11.2012 - 06.2016
Senior Customer Care Executive
SDF HHRC PVT LTD
08.2012 - 11.2012
Marketing Back Office Executive
Acuprint Printing Solutions Ltd
C.I.E (Customer Interactive Executive)
Reliance ADAG Group
Receptionist cum Telephone Operator
S.R.Mehta Cardiac Institute
Bachelor Program in Business Administration – BBA -
CEIMS
12th (Commerce) -
Modern College, Matunga, Mumbai University
Similar Profiles
Arjun SangralArjun Sangral
Deputy Manager at HDFC ERGO GENERAL INSURANCE CO. LTD.Deputy Manager at HDFC ERGO GENERAL INSURANCE CO. LTD.
Harshita SainiHarshita Saini
Liability Underwriter at HDFC ERGO General Insurance CompanyLiability Underwriter at HDFC ERGO General Insurance Company
Priya PurwarPriya Purwar
Senior Manager at HDFC ERGO General InsuranceSenior Manager at HDFC ERGO General Insurance
PRIYANKA ARORAPRIYANKA ARORA
Senior Executive Claim Process at HDFC ERGO General Insurance CompanySenior Executive Claim Process at HDFC ERGO General Insurance Company
Sudhir SanasSudhir Sanas
HR Executive at Xpheno Private Limited (SMFG Credit Inida)HR Executive at Xpheno Private Limited (SMFG Credit Inida)