Sachin Shukla
Lucknow
Summary
Dynamic leader with a proven track record at Axis Bank, enhancing operational efficiency and customer satisfaction .Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in the new organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Axis Bank
12.2024 - Current
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
Main Bank Cashier
RBL Bank
01.2024 - 11.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved overall operational efficiency by proactively identifying areas for improvement and implementing change initiatives successfully.
- Maintained a balanced cash drawer, ensuring accuracy in all transactions and minimizing discrepancies.
- Identified potential issues or discrepancies before they escalated, taking appropriate action to resolve them quickly.
- Acted as a liaison between customers and other departments within the bank, facilitating communication for seamless account servicing experiences.
- Supported management in making strategic decisions by providing comprehensive reports on daily operations and trends.
- Reduced processing time for transactions by optimizing workflow processes and leveraging technology solutions.
- Mentored new employees as part of their onboarding process, sharing best practices for handling various tasks efficiently.
Business Development Manager
IndusInd Bank
08.2023 - 01.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Junior Acquisition Manager
Kotak Mahindra Bank
10.2022 - 07.2023
- Achieved growth in portfolio by strategically acquiring high-value assets.
- Developed relationships with key stakeholders to enhance acquisition opportunities.
- Improved negotiation outcomes by leveraging market analysis and competitive insights.
- Facilitated due diligence for successful mergers and acquisitions.
- Enhanced company value through targeted acquisition strategies.
- Identified potential acquisition targets to expand market presence.
- Evaluated financial statements and projections for informed decision-making.
- Strengthened partnership with cross-functional teams to streamline acquisition processes.
- Increased revenue by integrating diverse acquisitions into existing operations.
Education
Master of Arts - Sociology
Kanpur University
Kanpur, India08-2022
BBA - Management
Kanpur University
Kanpur07-2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Team motivation
- Task delegation
- Customer rapport
- Employee scheduling
- Operations management
- Retail operations
- Conflict resolution
- Workload management
- Sales strategies
- Customer relationship management (CRM)
Certification
- CCC(Course on computer concepts)
- IRDA(Insurance Regulatory and Development Authority of India
Timeline
Assistant Manager
Axis Bank
12.2024 - Current
Main Bank Cashier
RBL Bank
01.2024 - 11.2024
Business Development Manager
IndusInd Bank
08.2023 - 01.2024
Junior Acquisition Manager
Kotak Mahindra Bank
10.2022 - 07.2023
Master of Arts - Sociology
Kanpur University
BBA - Management
Kanpur University
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