Sachin Simer
Mastiff Select Riveria Resort
Solan
Summary
Hospitality professional with extensive experience at Hospitality Industry , delivering high-impact guest services and team leadership. Improve guest satisfaction and operational efficiency through clear communication and staff training. Coordinate events and maintain accuracy in financial records under high-pressure conditions.
8
years of professional experience
Work History
Deputy Manager - Front Office
6 Months- Supervised daily operations to enhance guest experiences at luxury resort.
- Managed staff schedules to ensure optimal coverage during peak seasons.
- Coordinated guest services to maintain high levels of satisfaction and comfort.
- Implemented training programs to develop team skills and improve service delivery.
- Collaborated with departments to streamline processes and enhance operational efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to a supervisor & executive to fit skill levels and maximize team performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Assistant Front Office Manager
1 Year 1 Month- Coordinated pre-opening team responsibilities to establish operational readiness.
- Trained and supervised front desk staff for optimal customer service delivery.
- Coordinated scheduling for front office staff to maintain coverage and efficiency.
- Managed front office operations, facilitating seamless guest check-in and enhancing overall guest experience.
- Handled guest inquiries and resolved issues to enhance overall satisfaction.
- Managed financial records for unit accounts.
- Collaborated with management on special events to ensure seamless execution.
- Managed wedding events end-to-end, coordinating key activities, timelines, and vendor needs.
- Assisted in managing financial transactions and maintaining accurate records.
- Implemented standard operating procedures that standardized front office tasks and improved workflow efficiency.
Front Office Executive
11 Months- Managed front desk operations and ensured smooth guest check-in processes.
- Coordinated communication between departments to enhance guest experiences.
- Scheduled appointments and managed calendars for administrative staff.
- Handled customer inquiries and resolved issues professionally and promptly.
- Maintained accurate records of guest information and reservations systems.
- Assisted with event planning and set up for conferences at the venue.
- Trained new staff on front office procedures and customer service protocols.
- Collaborated with management to streamline front office workflows efficiently.
- Managed incoming and outgoing mail; distributed accordingly.
Front Office Executive
9 Months- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed invoices for payment according to established guidelines.
- Created purchase orders using accounting software programs when necessary.
- Managed incoming and outgoing mail; distributed accordingly.
Front Office Supervisor
1 Year 3 Months- Supervised front office operations and ensured smooth guest check-in processes.
- Managed staff schedules and coordinated daily activities for front desk personnel.
- Trained new employees on customer service standards and resort policies.
- Handled guest inquiries and resolved issues to enhance overall satisfaction.
- Maintained accurate records of reservations and room availability using hotel management software.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Coordinated with other departments to ensure smooth operations.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Monitored guest check-in and check-out procedures.
- Ensured proper customer service standards were met.
Front Office Supervisor
1 Year- Supervised front office operations and ensured smooth guest check-in processes.
- Managed staff schedules and coordinated daily activities for front desk personnel.
- Trained new employees on customer service standards and resort policies.
- Handled guest inquiries and resolved issues to enhance overall satisfaction.
- Maintained accurate records of reservations and room availability using hotel management software.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Handled customer complaints in a professional manner.
- Monitored guest check-in and check-out procedures.
- Supervised front office staff, including hiring and training new employees.
- Interpreted and explained work procedures and policies to brief staff.
Front Office Associate
1 Year 9 Months- Greeted guests upon arrival, ensuring a welcoming atmosphere.
- Assisted in check-in and check-out processes, providing excellent customer service.
- Managed room reservations using hotel management software efficiently.
- Coordinated guest requests and special accommodations with other departments.
- Maintained front desk cleanliness and organization to enhance guest experience.
- Handled cash and credit transactions accurately during guest check-outs.
- Provided local area information to guests for their convenience and enjoyment.
- Resolved guest complaints promptly, ensuring satisfaction with hotel services.
- Answered incoming calls and inquiries from potential guests in a professional manner.
Industrial Training
1 Month- Worked as a Industrial Training.
Education
12th
Diploma - Hotel Management
01 Year
Skills
Guest services
Customer relationship management
Event coordination
Customer relationship management (CRM)
Team leadership
Effective communication
Time management
Sales management
Revenue management
Cross-functional teamwork
Sales techniques
Financial records oversight
Data analysis
Staff training and development
Personal Information
- Date of Birth: 2000-01-10
- Marital Status: Unmarried
HOBBIES
Explore the nature
DECLARATION
I hereby declare that the information given above is correct to the best of my knowledge and belief. If I am given opportunity to serve, I will perform my duty at most dedication and hard work to the entire satisfaction of your good serve.
Timeline
Deputy Manager - Front Office
Mastiff Select Riveria Resort
04.2026 - Current
Assistant Front Office Manager
Mastiff Select Riveria Resort
03.2025 - 04.2026
Front Office Executive
Fort Jadhavgarh
01.2024 - 12.2024
Front Office Executive
Kyriad Prestige Calangute Goa
04.2023 - 01.2024
Front Office Supervisor
Club Oxygen Resort Morjim (Chemmanur Holiday & Resorts Ltd.)
01.2022 - 04.2023
Front Office Supervisor
The Rock Manali (AHR Hospitality Pvt.Ltd)
01.2021 - 01.2022
Front Office Associate
Hotel Swan
04.2019 - 01.2021
Industrial Training
Manla Homes Resort
04.2018 - 05.2018
Govt. Sr. Sec School Kasauli
12th
Govt. Institute Kasauli
Diploma from Hotel Management