SACHIN SINGH

Driven Rooms Division Leader with 15 years of experience in hospitality. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.

• Successfully handled 300+ high end destination weddings by managing end to end operation requirements from year 2017 till date
• Contributed to get ranked in TOP 5 Uber Luxury resorts in Delhi- NCR at Trip Advisor (Ranked 193 in 2017)
• Responsible for implementing new up selling strategies which saw revenue generation increase by 15.5% year-on-year.
• Contributed to team strategy to reduce department attrition to 12% against 42% of last year.
• Introduced series of guest recreational activity which no comp set could offer to enhance guest experience which resulted increase in overall OTA ranking(Baking sessions with chef, Junior florist, Temple ceremony with floating candles for all guest celebrating special occasion, Customized botanical tour of resort/ Segway rides and polo Segway matches/ Treasure hunts within the resort for offsite groups etc).
• Successfully scored above 90% in all GDI (Guest Delight International) surprise audits conducted monthly across all departments.
• Contributed towards an increase in photo shoot revenue by 35% year on year and sold off as premium location to plan all nature of shoots including pre wedding /commercial/still shoots/maternity shoot which turned out to be 3rd major source of revenue after banqueting and rooms.
• Successfully completed KPMG SIX SIGMA GREEN BELT Competency Development Programme in the month of October 2018 (Nominated by Area General Manager of RH&R).
• Successfully completed Dale Carnegie certification programme at Roseate House, New Delhi in year 2018 to develop product selling strategy skills and turned out to be quality business manager.
• Advanced trainer for food safety and handling under FSSAI certification.
• Hold ISO 22000 auditor certification, issued by BUREAU VERITAS.

• To oversee the operation of the Rooms Division by setting the objectives for each area and supervising department heads.
• To ensure the smooth operation of the hotel/resort in the absence of the general manager.
• To leverage system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost-effective basis.
• To control cost by adhering to the standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
• To maximises profitability and revenue by directing the operations of Rooms Division.
• To achieve Rev Par targets by developing and implementing yield management strategies to increase occupancy and average rate.
• To participate in the development of the annual marketing, sales and yield management plans and strategies.
• To constantly evaluate local, national and international market trends, vendors and other hotels to make sure that the hotel’s own operations remain competitive and cutting edge.
• In conjunction with the Manager- Front Office, Executive housekeeper, Chief Engineer and IT Manager.

Lean Six Sigma Green Belt

KPMG

Issued Sep 2018

Dale Carnegie

Dale Carnegie

Issued Aug 2017