Sachin Singh
Gurugram
Summary
As an experienced Front Desk Manager, I excel in guest relations, conflict resolution, and reservation management. My proficiency in property management systems ensures seamless check-in/check-out processes. Known for attention to detail, empathy, and multitasking abilities, I am a strong, motivating leader with a proven track record of enhancing guest satisfaction.
Overview
3
3
years of professional experience
Work History
Front Office Talent
Aloft New Delhi Aerocity by Marriott
New Delhi
01.2023 - Current
- Managed guest check-in and check-out processes, ensuring a warm welcome and adherence to hotel standards.
- Acquired expertise in foreign exchange procedures.
- Registered guests by collecting and verifying necessary information.
- Coordinated room assignments and communicated effectively with relevant departments.
- Closed shifts by reconciling the total number of check-ins and credit card folios using Opera software.
- Possess in-depth knowledge of Opera property management system.
- Courteously and accurately responded to inquiries from potential guests and handled hotel reservations at the Front Desk.
Marriott Internship
Aloft New Delhi Aerocity by Marriott
New Delhi
01.2022 - 01.2023
- Enhanced guest experience by understanding individual needs and personally escorting guests to their rooms.
- Ensured timely and accurate delivery of luggage to guests, providing a seamless arrival experience.
- Updated guest profiles in the Property Management System (PMS) and prepared C.Forms for all foreign nationals, ensuring compliance with regulations.
Industrial Training
Aloft New Delhi Aerocity by Marriott
New Delhi
01.2021 - 01.2022
- Analyzed financial data to identify trends and patterns.
- Monitored financial performance and uncovered key insights.
- Prepared comprehensive reports based on the analysis and communicated findings effectively.
Education
Hospitality Management -
UEI Global Institute Affiliated To Himalayan Garhwal University
05-2022
Skills
- Guest Relations Management
- Conflict Resolution
- Reservation Management
- Property Management Systems
- Check-in Management
- Attention to Detail
- Empathy
- Multitasking
- Guest Relations
Accomplishments
- Got appreciation letter from housekeeping and front office department, 2021-2022
- Got best groom intern of the month, 2022-2023
- Star associate of the month, 2023
Personal Information
Title: Front Office
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Front Office Talent
Aloft New Delhi Aerocity by Marriott
01.2023 - Current
Marriott Internship
Aloft New Delhi Aerocity by Marriott
01.2022 - 01.2023
Industrial Training
Aloft New Delhi Aerocity by Marriott
01.2021 - 01.2022
Hospitality Management -
UEI Global Institute Affiliated To Himalayan Garhwal University
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